Experience

McGill Faculty of Medicine and Health Sciences

• Canada
• Higher Education
• 1 - 100 Employee

• Associate Director, Administration

  • Oct 2022 - Present

  Department of Surgery, Anesthesia, OTL Head & Neck Surgery, Critical Care Department of Surgery, Anesthesia, OTL Head & Neck Surgery, Critical Care



Centre de Prélèvement Westmount

• Centre de Prélèvement Westmount

  • May 2018 - Present

  Created the company and set up a monitoring system for collection activities Created the company and set up a monitoring system for collection activities



La Cité Médicale

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Manager

  • Jan 2017 - Oct 2022

  Key Achievements: ◘ Organizational development. Redesigned and/or optimized business and marketing processes in a context marked by strong growth and continuous change: ◘ Recruited, integrated, trained and mobilized a high-performance team. Direct supervision of 35 employees. Conducted employee performance reviews. Monitored performance and managed specific poor performance issues. ◘ Established and maintained a positive and collaborative work atmosphere. Facilitated and promoted increased synergy among all departments. ◘ Introduced quality assurance and continuous improvement programs resulting in sustained business growth . ◘ Ensured smooth delivery and implementation of an EMR (Electronic Medical Records) solution within the practice. ◘ Launched the aesthetic medicine department, developed the service offering and established the overall operational structure. Organized promotional activities. ◘ Responsible for overseeing day-to-day operations and ensuring smooth running of the clinic: -Development of administrative tools, dashboards and key performance indicators (KPIs) - Budgeting process and accounting cycle -Variance analysis - Cost and expenditure control - Reduction in overall operating costs and substantial improvement of profit margins - Technical services management - Creation of an Operations & Traceability Manual for traceability and an Employee Handbook - Medical billing management (registration of patients with the RAMQ, vulnerability criteria, data validation, etc.) - Crisis management (Covid-19): instilled special procedures and guidelines to ensure continuity of services ◘ Successfully carried out a major office construction and remodeling project without being forced to close (negotiated agreements, monitored work quality and progress, temporary relocation of employees, etc.) ◘ Developed harmonious relationships with numerous business executives and key stakeholders within the health and social services network. Show less



SureFood International Consultants

• General Manager

  • Jan 2015 - Jan 2022

  - Co-founder of the firm: International Food Safety and Quality Consultants - Negotiated an exclusivity contract with Quebec-based company Datahex to market a paperless food safety software system across the MENA region (Middle East and North Africa) - Participated in various trade missions and events to promote our services (Lebanon / United Arab Emirates / Oman) - Co-founder of the firm: International Food Safety and Quality Consultants - Negotiated an exclusivity contract with Quebec-based company Datahex to market a paperless food safety software system across the MENA region (Middle East and North Africa) - Participated in various trade missions and events to promote our services (Lebanon / United Arab Emirates / Oman)


La Cité Médicale Montréal
• Office Manager

  • Feb 2014 - Jan 2017


Walad

• Indonesia
• Food and Beverage Services

• Professional Experience

  • 2009 - 2012

  Corporate Profile: Agri-food industry. Baby food manufacturer. Account Manager – Business Development ◘ Developed marketing strategies and other action plans that have led to a sustained growth in business. Oversaw successful introduction and marketing of new value-added product lines. ◘ Ensured complete realignment of the marketing plan and optimal development of the distribution network to reach into promising, untapped markets. ◘ Conducted detailed market, cost-benefit and feasibility studies allowing for strategic development of business opportunities across the Middle East. ◘ Significantly raised company profile and enhanced brand visibility by ensuring staff were well-trained to represent the practice and sell to potential customers at trade shows, promotional activities and special events. ◘ Increased profit margins by over 2.5% through the development of a new pricing strategy. ◘ Implemented a food safety and traceability system in collaboration with the R&D department. Show less


CCLL (Computer Company Limited Lebanon)
• Coordinator, Sales and Customer Service

  • 2007 - 2009

GWRConsulting
• Belgium
• Business Consulting and Services
• Manager, Customer Service and Business Development

  • 2006 - 2007

Proactive Communication
• France
• Business Consulting and Services
• Account Executive

  • Jan 2005 - Nov 2005

Promoseven
• Advertising Services
• 1 - 100 Employee
• Advertising Intern (Creative Department)

  • 2002 - 2002

Francophonie Summit Lebanon
• Intern, Media Department

  • 2001 - 2001