Experience

Virtuo

• France
• Information Technology & Services
• 100 - 200 Employee

• Customer Success Executive

  • Jan 2023 - Present

  Marseille, Provence-Alpes-Côte d’Azur, France

• Customer Care Executive

  • Jan 2022 - Jan 2023

  Ville de Paris, Île-de-France, France Virtuo revolutionizes car rental 🚘: no paperwork or agencies, guaranteed car models and your virtual key directly in your smartphone! Virtuo for Business helps companies reduce their rental budget, while improving the travelers experience. Virtuo operates today between France 🇫🇷, United Kingdom 🇬🇧, Spain 🇪🇸, Italy 🇮🇹, Germany 🇩🇪 and Portugal 🇵🇹 ➥ + 2,800,000 downloads ➥ + 150,000 customers ➥ + 1000 corporate clients ➥ 4.8/5 App store; 4.2/5 Google Play; 4,5/5… Show more Virtuo revolutionizes car rental 🚘: no paperwork or agencies, guaranteed car models and your virtual key directly in your smartphone! Virtuo for Business helps companies reduce their rental budget, while improving the travelers experience. Virtuo operates today between France 🇫🇷, United Kingdom 🇬🇧, Spain 🇪🇸, Italy 🇮🇹, Germany 🇩🇪 and Portugal 🇵🇹 ➥ + 2,800,000 downloads ➥ + 150,000 customers ➥ + 1000 corporate clients ➥ 4.8/5 App store; 4.2/5 Google Play; 4,5/5 Trustpilot 🌟 ➥ Voted best app several times (2016/2018...) in France and UK by Apple 🍏 ➥ Voted TopStartup LinkedIn 2019 🏆 ➥ Winner of the 2021 La French Tech 🇫🇷 #FT120 ranking ➥ Winner of the French Business Travel Award in 2021, "Best customer experience" and in 2022, "Best tech company" 🏆



Globeo Travel

• France
• Travel Arrangements
• 1 - 100 Employee

• Account Manager Support

  • Sep 2021 - Dec 2021

  Ville de Paris, Île-de-France, France 📈 Setting up and analyzing reports: recognizing and calculating the KPIs useful for optimizing the business travel budget, 🔑 Quarterly business review: identification of key performance indicators / identification of necessary actions, 👍🏼 Support and ensure the long-term satisfaction of our corporate clients.

• Sales representative

  • Mar 2021 - Aug 2021

  Ville de Paris, Île-de-France, France 🔍 Acquisition of new leads: identification of the needs, brief presentation of the company's products and services 📍 Qualification of leads in the CRM (Sugar): integration of information collected, CRM management 🎯 Customer meetings: first physical contact, detection of needs, general presentation of Globéo Travel's products and services 🤓 Response to calls for tender: study of specifications, drafting of responses to calls for tender.



GBTA | Europe

• United States
• Travel Arrangements
• 1 - 100 Employee

• Student volunteer

  • Oct 2020 - Mar 2021

  I joined GBTA Europe as part of my MBA2 Project Management. We are 20 students of ESCAET to work with this association. 🎯 Main objective: to set up a communication plan to seduce and acquire new members and suppliers of business travel 🎯 Second objective: GBTA E-MASTERCLASS, December 3, 2020: - Content production: newsletters / e-mailings, creation of visuals and videos, satisfaction survey (formatting, distribution, processing of responses), - Technical part:… Show more I joined GBTA Europe as part of my MBA2 Project Management. We are 20 students of ESCAET to work with this association. 🎯 Main objective: to set up a communication plan to seduce and acquire new members and suppliers of business travel 🎯 Second objective: GBTA E-MASTERCLASS, December 3, 2020: - Content production: newsletters / e-mailings, creation of visuals and videos, satisfaction survey (formatting, distribution, processing of responses), - Technical part: collaboration with Eventdrive, help in the organization of the animations - Organization: setting up a retroplanning, task management (Trello), preparation calls with the speakers and members of the board / GBTA management Show less



OFFICE DE LA MER MARSEILLE PROVENCE

• Event Manager junior

  • Aug 2019 - Dec 2019

  Région de Marseille, France ⛵️ Event Event management: partner contacts, drafting of contracts, logistics management Management and reception of visitors during Office de la Mer events Management and reception of Office de la Mer partners during private events Definition of event budgets Post-event analysis (ROI, ROE) 🌊 Communication Creation and publication of promotional content, Social networks strategy, Writing press release / press kit / press review, Post-event communication… Show more ⛵️ Event Event management: partner contacts, drafting of contracts, logistics management Management and reception of visitors during Office de la Mer events Management and reception of Office de la Mer partners during private events Definition of event budgets Post-event analysis (ROI, ROE) 🌊 Communication Creation and publication of promotional content, Social networks strategy, Writing press release / press kit / press review, Post-event communication reviews, ⭐️ Customer loyalty: newsletter. Show less



LE MAS D'ENTREMONT

• France
• Hospitality

• Réceptionniste

  • Jun 2017 - Jul 2017



Mairie Aix-en-Provence

• Garderie périscolaire

  • Jan 2016 - Jul 2016

  Région de Aix-En-Provence, France