Justine Capelier
Tenancy Sustainment Officer at Southdown Housing Association- Claim this Profile
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French Limited working proficiency
Topline Score
Bio
Credentials
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Managing Safely - IOSH
-Apr, 2015- Nov, 2024 -
‘Advanced Level Apprenticeship in Management’ – Federation for Industry Sector Skills & Standards
-Oct, 2014- Nov, 2024 -
Certificate in Principles of Leadership and Management
NVQ level 3, ILMJun, 2014- Nov, 2024
Experience
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Southdown Housing Association
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United Kingdom
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Individual and Family Services
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100 - 200 Employee
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Tenancy Sustainment Officer
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Nov 2020 - Present
• Supporting the homeless access and gain privately rented accommodation or supportedaccommodation• Supporting Clients with their tenancies, liaising with landlords• Support Clients to access other support services, obtain id, maximise benefits, budgeting• Support Clients with social housing applications • Supporting the homeless access and gain privately rented accommodation or supportedaccommodation• Supporting Clients with their tenancies, liaising with landlords• Support Clients to access other support services, obtain id, maximise benefits, budgeting• Support Clients with social housing applications
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Service Engineer Coordinator
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Mar 2020 - Nov 2020
• All admin duties relating to jobs for Engineers, i.e. job sheets and RAMS liaising with Customers via telephone and email• Raising sales orders and accounts work• Raising of quotes for servicing work and parts • All admin duties relating to jobs for Engineers, i.e. job sheets and RAMS liaising with Customers via telephone and email• Raising sales orders and accounts work• Raising of quotes for servicing work and parts
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East Sussex Fire and Rescue Service
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Public Safety
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100 - 200 Employee
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Administrative Officer
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Feb 2020 - Mar 2020
Temporary Administrative Officer• Worked for the Community Services Department booking in Health and Safety visits with thegeneral public, involving dealing with Clients referred by other public services such as peoplewith Dementia Temporary Administrative Officer• Worked for the Community Services Department booking in Health and Safety visits with thegeneral public, involving dealing with Clients referred by other public services such as peoplewith Dementia
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Office Manager
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Feb 2016 - Feb 2020
• Managed all work orders from raising them onto ‘Clik’ system to allocating them to engineers • Liaised with Clients i.e. East Sussex County Council concerning work orders and any queries• Prioritised work for engineers and managed ‘day work sheets’• Gathered information and assisted in sending quotes to Clients• Managed all planning of jobs and subcontractors• Planned all servicing work for all Clients for the current year• Organised training for Engineers and managed training Matrix• KPI reporting
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Millbrook Healthcare
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United Kingdom
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Hospitals and Health Care
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200 - 300 Employee
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Temporay Database Adminstrator & Customer Services Co-ordinator
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Jul 2015 - Feb 2016
Experienced in transferring data from old database to new, inputting referrals onto database, created referral waiting list database, supported Manager with HR administration i.e created staff planner, produced training materials in Powerpoint and personnel files. Experienced in transferring data from old database to new, inputting referrals onto database, created referral waiting list database, supported Manager with HR administration i.e created staff planner, produced training materials in Powerpoint and personnel files.
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EMCOR UK
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United Kingdom
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Facilities Services
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700 & Above Employee
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Soft Services Manager
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Sep 2007 - May 2015
Soft Services Manager 2014 - 2015• Experienced in managing the catering, cleaning and grounds maintenance teams for five schools• Had five direct reports, managed their schedules, training and conducted appraisals• Liaised with Catering contractors on a daily basis to ensure the new ‘School Food Standards’ were being met• Managed the recruitment for cleaning and grounds staff, including HR administration• Experienced in gathering data for analysis and in producing reports across all service streams• Conducted audits and reviews on daily/weekly basis, ensuring all corrective actions were completed • Raised invoices/statements to ESCC on monthly basis for reimbursement of ‘Free School Meals’• Implemented RAMs for all tasks in cleaning and grounds maintenance• Managed own department’s budget• Assisted in completing monthly report to the Client• Liaised with Client on a daily basis ensuring SLAs and KPIs were being metEMCOR UK Admin Manager July 2011 to Sept 2014• Dealt with all financial procedures, raising purchase orders, invoices, dealing with discrepancies, managed company credit card and petty cash reconciliation.• Monitored budget for department, liaising with Finance Manager• Ran ‘Helpdesk’, managing subcontractors and engineers• Dealt with the recruitment and HR administration of 50 staff • Managed weekly staff payroll and completed/returned to HO monthly paid staff timesheets• Took minutes for quarterly meetings with Client• Dealt with H&S, COSHH and compliance directives from HOEMCOR UK Admin Assistant Sept 2007 to July 2011• Ran ‘Helpdesk’, liaised with on site engineers of ongoing works• Dealt with updating COSHH data• Ordered supplies for engineers and staff uniform• Completed staff time sheets• Assisted Account Executive and Account Manager as required
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Education
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1981 - 1988
Cardinal Newman School,Hove, East Sussex
High School -
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Cardinal Newman School, Hove, East Sussex
Community
