Experience

Randolph County Emergency Services

• United States
• Public Safety
• 1 - 100 Employee

• Technical Services Manager

  • Nov 2004 - Present

  • Maintains and deploys technology, software, and hardware for Randolph County 9-1-1, EMS, Emergency Management, and Fire Marshal’s Office• Facilitates technology equipment repair and service by working directly with vendor support staff to problem in order to resolve technical difficulties that cannot be resolved in house• Research, evaluate, and purchase technology for the department• Ensures that existing technology and new technology are integrated • Works directly with internal and external customers to ensure that their needs are met or exceeded• Learns new software and hardware in order to conduct training of new and existing customers and other technical staff and as well as create training documents• Maintains strong customer service skills, initiative, assertiveness, and diplomacy required in resolving requests or conflicts• Randolph County Wellness Committee Representative Show less

• Telecommunicator

  • Nov 1999 - Oct 2004

  • Answered incoming 9-1-1 and administrative calls• Prioritized and dispatched emergency services personnel• Utilized multiple databases to gather and disseminate information• Communicated effectively via telephone and radio under stressful circumstances • Maintain strong customer service skills, initiative, assertiveness, and diplomacy required in resolving requests or conflicts • Prioritized workload in order to react quickly under stressful situations to ensure all customer needs were met or exceeded Show less



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Sergeant

  • Sep 1988 - Jun 2004

  • Section Sergeant of repair parts logistics • Supervised soldiers performing technical and tactical missions • Provided customer service to supported units and customers Key Achievements: • Served overseas in Operation Iraqi Freedom (January 2003 – March 2004) • Lead missions to obtain vehicle repairs and parts to ensure that the unit could perform their transportation operation • Networked with strategic supply chain customers and suppliers in challenging environments to obtain hard to get materials needed for accomplishing military missions Show less