Experience

Regional Center of the East Bay

• United States
• Individual and Family Services
• 200 - 300 Employee

• Case Manager I

  • May 2022 - Present



COMMUNITY RESOURCES FOR INDEPENDENT LIVING, INC.

• Mental Health Care
• 1 - 100 Employee

• IL Coordinator - Lead Travel Trainer

  • Jun 2016 - Apr 2022

  Providing ongoing individual and/or group training to persons with disabilities and seniors to increase their independence by developing the skills to safely and independently travel on public transit and paratransit systems in the Bay Area.• Provide customized travel training services through individual and/or group trainings• Complete assessment to facilitate the identification and development of consumer independent living goals• Provide support to enable persons with disabilities and seniors to develop their own support systems while learning to use paratransit and/or public transit• Model skills and advocate for the rights, equal treatment and appropriate policies that effect persons with disabilities including ADA compliance and reasonable accommodations• Track and report all required consumer data, detailed progress notes, community activities and services into the consumer database• Plan, organize and provide workshops, trainings, videos and presentations to community agencies, schools, city, county, and state-level programs • Actively participate in training and activities for networking, collaboration and/or continued education• Reports program goals, progress and performance indicators to meet deliverable requirements and secure future grant funding Show less

• Disability Disaster Access and Resources Coordinator

  • Jul 2020 - Feb 2022

  • Provide assessment to Alameda County residents for disaster and emergency services, including Public Safety Power Shut-Off events• Assist customers in creating detailed emergency plans including obtaining portable backup battery for use with energy powered devices and durable medical equipment• Provide virtual and in person demonstrations for use of devices and general emergency preparedness• Participate in trainings and activities for networking, collaboration and continued education• Reports program goals and progress to secure grant funding Show less

• Information and Referral Coordinator

  • Apr 2011 - Jun 2016

  • • Provide initial point of contact services to consumers to assist with greater independence• Provide appropriate referrals and resources for persons with disabilities within the agency or other social service programs or agencies• Input I&R information into online database to track consumer information • Provide administrative assistance to agency staff and complete basic office duties• Proficient in multi-line phone systems and Microsoft programs



JCPenney

• United States
• Retail
• 700 & Above Employee

• Salon Receptionist and Retail

  • Sep 2009 - Apr 2011

  • Exemplary customer service skills and etiquette through phone and in-person contact • Filed sensitive lab data information with care to protect customer and business privacy • Providing customer service which resulted in sale of products and appliances • Exemplary customer service skills and etiquette through phone and in-person contact • Filed sensitive lab data information with care to protect customer and business privacy • Providing customer service which resulted in sale of products and appliances



California Youth Energy Services

• Hayward, California, United States

• Energy Specialist

  • Jun 2009 - Sep 2009

  • Trained evaluator in energy and water conservation for community betterment • Evaluated customers’ homes based on conservation protocols and implemented changes to align with business and community standards • Trained evaluator in energy and water conservation for community betterment • Evaluated customers’ homes based on conservation protocols and implemented changes to align with business and community standards