Experience

Lori
• Kenya
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee
• Operations Management Specialist

  • Apr 2021 - Present


Sterling Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2017 - Apr 2021

  Interfacing with Customers on issues relating to products and services. Prepared daily and weekly report to immediate supervisor. Maintained and ensure the highest level of customer satisfaction. Carried out direct and telemarketing of the company's products and services. Handle and effectively resolve customer inquiries and complaint via phone, live chat and social media. Enlighten and educate customers on new product. Measure and evaluate the performance of consultant on the call. Ensuring organisational objectives and standards are met by consultant via the callScoring of consultant calls and advising on areas of improvement to consultant. Ensuring of 100% customers satisfaction and first call resolution complaint. Organising training for consultant on banks products and services. Show less



Babcock University Nigeria

• Nigeria
• Higher Education
• 200 - 300 Employee

• Marketing and Communications

  • Apr 2016 - Apr 2017

  Support the university’s brand promotion. Marketing of the university’s services to prospects. A member of the university’s brand awareness online team. Engaging and managing of existing business relationship. Mail dispatch and filing of documentsPerforming assigned secretariat duties Support the university’s brand promotion. Marketing of the university’s services to prospects. A member of the university’s brand awareness online team. Engaging and managing of existing business relationship. Mail dispatch and filing of documentsPerforming assigned secretariat duties