Member & Community Events Coordinator

• Nov 2022 - Present

Member Liaison Officer

• Mar 2020 - Nov 2022

Specialist Consultant - Marketing, Communications & Digital

• May 2019 - Oct 2019

Specialist Consultant for the Marketing, Communications and Digital market. Roles I recruit for include: Head of Marketing, Head of Digital, Head of Communications, Marketing & Communications Managers, Digital Managers, Brand Specialist, Financial Writers, Content Managers, Regulatory Communications Specialists, Internal Communications Managers, Product Marketing Specialist Specialist Consultant for the Marketing, Communications and Digital market. Roles I recruit for include: Head of Marketing, Head of Digital, Head of Communications, Marketing & Communications Managers, Digital Managers, Brand Specialist, Financial Writers, Content Managers, Regulatory Communications Specialists, Internal Communications Managers, Product Marketing Specialist

Member Services / Marketing Assistant

• Jun 2016 - Feb 2019

As a Marketing Assistant I was responsible for the new content and imagery for the new website, creation of marketing collateral such as as web banners, adverts, eDMs and new campaign flyers. I would assist with events and also attend as part of business development to bring on new members in the medical industry. Also worked part time within the customer service department handing inbound health insurance enquires over the phone and via email. As a Marketing Assistant I was responsible for the new content and imagery for the new website, creation of marketing collateral such as as web banners, adverts, eDMs and new campaign flyers. I would assist with events and also attend as part of business development to bring on new members in the medical industry. Also worked part time within the customer service department handing inbound health insurance enquires over the phone and via email.

Customer Service Representative

• Apr 2015 - Jun 2016

Communications Analyst / Marketing Creative

• Sep 2014 - Apr 2015

Working within a team to execute design and communication solutions to all direct banking staff across australia. Management of internal intranet site and web page design. Banner, logo and header designs for internal communications as well as advertising for internal events.Managed internal stakeholder meetings, assisted with campaigns and filtered all communications to send out to the individual audiences within the direct banking department.

Assistant Team leader

• Nov 2008 - Sep 2014

Assisted in leading a sales and service team to provide excellent customer service and providing customers with any banking needs. Team management and coaching to ensure that each agent were meeting their individual KPI's as well as the teams to meet the business's vision and goalsAchievements- Assisted the Team Leader to improve service level from 47% to 88%.- Created an improved 'user friendly' solution regarding phone scripting. Postimplementation score success of calls monitored increased from 6/10 to a perfect score10/10. Customer survey scores also increased.- Consistently achieved 'Exceeds Expectations' rating in performance reviews as a result of individual and team performance as measured against KPI's. Show less

Customer Service Representative

• Nov 2007 - Nov 2008