Experience

Ferris Wheel Press Inc.

• Canada
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Account Manager

  • Nov 2021 - Present

  - Responsible for day-to-day management of over 100 client accounts within the United States and Asia regions primarily using tools including Excel, Shopify, MailChimp, and Google Workspace.- Provide logistical support, onboard retailers, and generate sales through correspondence with and developing client relationships.- Liaise and communicate regularly with retailers and buyers to ensure timely receiving of orders, inventory levels, and to monitor brand performance.- Support new launches, where I implemented promotional strategies and correspondences for both B2B and B2C clientele.- Monitor daily DC inventory and accuracy of order shipments.- Accountable for driving excellent customer service and addressing issues in a timely and effective manner.- Oversaw the planning, organization, and operations of multiple major projects, including our booth at the 2022 NY Now Trade Show and a three week-long collaboration with Holt Renfrew Toronto. Show less

• Content Producer

  • Jul 2022 - Mar 2023

  -Produced, wrote, and created social media content for the company, primarily for Instagram and Tiktok platforms.-Storyboarded and developed concepts for social media content specifically curated and produced for social media marketing.- Grew Tiktok following from 500 to 6000 within several months, with some videos generating over 100,000 views and thousands of likes, among other Key Performance Indicators.- Implemented Search Engine Optimization and Digital Strategies to reach key milestones and promote channel growth. Show less



SEPHORA

• France
• Retail
• 700 & Above Employee

• Skincare Advisor

  • Jun 2019 - Nov 2021

  - Communicate and consult with clients (via in person and phone), providing support and up-selling. - Identify and analyze the root cause of client concerns and use my knowledge to deliver solutions. - Achieved sales targets as a team, thus increasing our store’s district ranking. Supported Operations in receiving Newness and Animation installations. - Increased client satisfaction metrics by 10% through providing exceptional client service and receiving positive survey results. - Participated in over 50 promotional events with brand partners and account executives. Show less



Best Buy Canada

• Canada
• Retail
• 700 & Above Employee

• Product Process Specialist

  • May 2018 - Nov 2021

  - Analyze shipping data details to ensure accuracy. - Performed procedures that reduced average order processing time by 50 percent. - Provide operational support for day-to-day store functions while also assisting customers. - Utilized Oracle Retek merchandising system to monitor inventory levels and performance metrics. - Analyze shipping data details to ensure accuracy. - Performed procedures that reduced average order processing time by 50 percent. - Provide operational support for day-to-day store functions while also assisting customers. - Utilized Oracle Retek merchandising system to monitor inventory levels and performance metrics.