Experience

InvestiNet, LLC
• United States
• Financial Services
• 1 - 100 Employee
• Operations Technical Manager

  • Dec 2021 - Present

DebtNext Software, LLC
• United States
• Software Development
• 1 - 100 Employee
• Senior Technology Solution Specialist

  • May 2021 - Nov 2021
• Data Workflow Team Lead

  • Mar 2017 - Mar 2021

Holiday Inn Express
• United States
• Hospitality
• 700 & Above Employee
• Guest Services Agent

  • Nov 2015 - Feb 2017


iWebXpert

• United States
• Advertising Services

• Video Editor / Writer & Proofreader

  • Jan 2012 - Jan 2014

  -Shooting, video and audio editing, color correction, and writing scripts for online marketing videos. Software: Final Cut Pro X. -Copy writing, blog writing, proofreading, audio transcription, social media, and optimizing website content for search engines. -Shooting, video and audio editing, color correction, and writing scripts for online marketing videos. Software: Final Cut Pro X. -Copy writing, blog writing, proofreading, audio transcription, social media, and optimizing website content for search engines.



Mr. K's Used Books

• United States
• Retail

• Book Seller

  • Aug 2012 - Mar 2013

  -Cashier position at used bookstore. Extensively trained in Fiction, Nonfiction, and Young Adult trading, pricing and shelving. -Cashier position at used bookstore. Extensively trained in Fiction, Nonfiction, and Young Adult trading, pricing and shelving.



Henry Schein

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Product Descriptions Rep

  • Jun 2011 - Aug 2011

  -Performed medical product research online and created concise descriptions using Microsoft Excel spreadsheets. -Temp position through Chase Professionals staffing agency. -Performed medical product research online and created concise descriptions using Microsoft Excel spreadsheets. -Temp position through Chase Professionals staffing agency.



IntegReview Ethical Review Board

• Document Quality Control Associate

  • Mar 2008 - Apr 2011

  -Proofreading and editing informed consent documents for Phase I – IV pharmaceutical and medical device research studies. -Performed data entry, document quality control, and ensured compliance with SOPs and FDA guidelines. -Promoted from “QC Assistant” after 6 months. Became a SoCRA Certified Clinical Research Professional in 2010. -Temp-to-hire position through Kelly Services staffing agency. -Proofreading and editing informed consent documents for Phase I – IV pharmaceutical and medical device research studies. -Performed data entry, document quality control, and ensured compliance with SOPs and FDA guidelines. -Promoted from “QC Assistant” after 6 months. Became a SoCRA Certified Clinical Research Professional in 2010. -Temp-to-hire position through Kelly Services staffing agency.



Virgin Megastore

• France
• Retail
• 1 - 100 Employee

• Senior Sales / Customer Service Representative

  • Apr 2000 - Aug 2008

  -Cashier for large retail multimedia store [which has since closed]. Managed Customer Service desk (returns/exchanges) as well as DVD/VHS, Books, and Music departments. -Supervised and mentored Sales Associates and trained new employees. -Promoted to Senior Sales after 1 year. -Cashier for large retail multimedia store [which has since closed]. Managed Customer Service desk (returns/exchanges) as well as DVD/VHS, Books, and Music departments. -Supervised and mentored Sales Associates and trained new employees. -Promoted to Senior Sales after 1 year.



Interactions Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Analyst / Team Lead

  • Jul 2007 - Mar 2008

  -Performed time-sensitive data entry (with speed/accuracy consistently in the company-wide Top 5); employee supervision/training; compiling daily statistics using Microsoft Excel spreadsheets. -Promoted to Team Lead after 4 months. -Performed time-sensitive data entry (with speed/accuracy consistently in the company-wide Top 5); employee supervision/training; compiling daily statistics using Microsoft Excel spreadsheets. -Promoted to Team Lead after 4 months.



CEDRA Clinical Research

• Research Services
• 1 - 100 Employee

• Recruitment Specialist

  • Jun 2005 - Jun 2007

  -Enlisted healthy subjects--via telephone--for pharmaceutical research study participation. Transcribed and recorded subjects’ detailed medical histories. Wrote Phone Recruiter scripts and performed data entry tasks. -Supervised, trained and mentored new recruiters. -Temp-to-hire position through Today’s Staffing. -Received Employee of the Year award from Today’s Staffing in 2005. -Enlisted healthy subjects--via telephone--for pharmaceutical research study participation. Transcribed and recorded subjects’ detailed medical histories. Wrote Phone Recruiter scripts and performed data entry tasks. -Supervised, trained and mentored new recruiters. -Temp-to-hire position through Today’s Staffing. -Received Employee of the Year award from Today’s Staffing in 2005.



Spec's Music

• United States
• E-Learning Providers

• Customer Service Associate

  • May 2004 - May 2005

  -Cashier position in retail music store [which has since closed]. Handled sales, stocking, organizing, returns, and other Senior Sales responsibilities. -Cashier position in retail music store [which has since closed]. Handled sales, stocking, organizing, returns, and other Senior Sales responsibilities.



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative II

  • Nov 2002 - Mar 2004

  -Customer Service call center for Time Warner Cable (later taken over by Bright House Networks). -Assisted customers with sales, billing, and repair issues. Handled escalated calls from irate customers. Completed data entry projects between calls. -Promoted to CSR II after 9 months. -Customer Service call center for Time Warner Cable (later taken over by Bright House Networks). -Assisted customers with sales, billing, and repair issues. Handled escalated calls from irate customers. Completed data entry projects between calls. -Promoted to CSR II after 9 months.