Experience

Realvolve, Inc

• United States
• Real Estate
• 1 - 100 Employee

• Customer Success Specialist

  • Mar 2022 - Present



Matlacks

• Line Cook



Payette Brewing Company LLC

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Canning and Packaging

  • 2020 - 2021

  -Accurately process live inventory counts, transfers and receipts-Efficiently ran and mechanically worked on wild goose canning line-Palletized, kegged and packaged beer for proper order-Received freight and verify quantities by performing inventory counts-Rotate product according to company policy -Accurately process live inventory counts, transfers and receipts-Efficiently ran and mechanically worked on wild goose canning line-Palletized, kegged and packaged beer for proper order-Received freight and verify quantities by performing inventory counts-Rotate product according to company policy



Bodybuilding.com

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Customer Service Representative

  • 2016 - 2020

  -Answer phone calls, emails, and guest inquiries in a friendly and professional manner -Place orders, complete financial transactions, and process exchanges/returns. -Communicate with other departments to find accurate information for guest purposes -Provide assistance for a variety of tasks needed to provide quality customer service -Train new hires and incoming team members with tools to succeed -Answer phone calls, emails, and guest inquiries in a friendly and professional manner -Place orders, complete financial transactions, and process exchanges/returns. -Communicate with other departments to find accurate information for guest purposes -Provide assistance for a variety of tasks needed to provide quality customer service -Train new hires and incoming team members with tools to succeed



Idaho Air National Guard

• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Aircraft Maintenance

  • 2013 - 2017

  Aircraft Maintenance/Weapons: -Repair and inspect aircraft parts and weapons.-Work as a team on maintenance tasks.-Take inventory of shop materialWas deployed overseas (April 2016-November 2016) Aircraft Maintenance/Weapons: -Repair and inspect aircraft parts and weapons.-Work as a team on maintenance tasks.-Take inventory of shop materialWas deployed overseas (April 2016-November 2016)



Citi

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Rep - Citi

  • 2015 - 2016

  -Answer phone calls and address questions thoroughly and in a friendly and professional manner-Compete financial transactions and approve credit card accounts for clients -Recommend financial assistance programs and help customers stay on track-Communicate with other departments to find accurate information for callers-Train new hires and incoming team members with tools to succeed -Answer phone calls and address questions thoroughly and in a friendly and professional manner-Compete financial transactions and approve credit card accounts for clients -Recommend financial assistance programs and help customers stay on track-Communicate with other departments to find accurate information for callers-Train new hires and incoming team members with tools to succeed



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • 2010 - 2015

  -Direct oversight of all hotel catered events-Managed team of up to 10 front desk agents for guests needs-Collaborate with multiple departments to adhere to event and group specifications-Adhered to strict service standards-Promptly responded to real time requests/adjustments for guests and events -Direct oversight of all hotel catered events-Managed team of up to 10 front desk agents for guests needs-Collaborate with multiple departments to adhere to event and group specifications-Adhered to strict service standards-Promptly responded to real time requests/adjustments for guests and events