Field Engineer / Support Desk Engineer

• Dec 2021 - Present

I.T Technician

• Jun 2021 - Nov 2021

General ICT support for both staff and pupils. rebuilding window and mac environments. supporting jamf pro. General ICT support for both staff and pupils. rebuilding window and mac environments. supporting jamf pro.

2nd Line Support Technician

• Jan 2020 - Jun 2021

Peripatetic IT Technician

• Jun 2017 - Aug 2019

• Give advice according to GDPR regulations. • Build a relationship with the Schools allocated to me helping them out onside, remotely and communicating via email and phone. • Support a network of allocated schools as a regular technician. • Troubleshoot desktop issues (hardware and software). • Troubleshoot network issues. • Great Knowledge of Windows OS • Knowledge of MacOS • Great Knowledge of Deployment of ChromeOS • Knowledge of Meraki Ipad MDM • Great Knowledge of ZuluDesk MDM • Server maintenance (Windows 2008, Windows 2012r2, Windows 2016). • Monitoring and configuration of ADDS, MDT, WSUS, ADK, WDS, DHCP, DNS, GPO. • Backup configuration and monitoring - Macrium business, Altaro VM backup. • Installation of SIMs Desktop. Show less

IT Support Officer

• Apr 2016 - Sep 2016

• Provide 1st and 2nd line IT support to Main Office. • Visit Customer sites based in Worcestershire, Stratford upon Avon, Tewksbury, Powys, Monmouthshire and Mid Glamorgan to setup and connect hardware e.g. routers, telephone handsets. • Build/configure/troubleshoot PC's, Printers, Laptops, Mobile Phones, Tablets, Telephone Handsets, Routers, Projectors, Fax Machine, Peripherals. • Troubleshoot and resolve BT software system issues and escalate to BT IT Support accordingly. • Stock Management. • Inventory/Asset Management. • Hardware/Software Purchasing. Show less