DevOps Technical Lead at Standard Bank

• Aug 2019 - Present

Devops Engineer

• Jan 2017 - Present

Consulting at StandardBank of South Africa LTD

Infrustructure Engineer & VIP Support Engineer

• Aug 2015 - Dec 2016

 Infrastructure Responsibilities• Manage All backups for AELMS using Backup Exec 2014 and 2015, to conform with AECI Limited Backup Policy. • Basic Exchange Administration • Dell Data Protection and Encryption Server Administration • DFS Replication • VMware • 3RD line Support for all Helpdesk and Desktop Related issues.

Desktop Support Engineer

• Dec 2004 - Dec 2016

• Support verbally, email or remotely for:o Windows XP, 2000, 98, Vista, Windows 7 o Adobe Reader, Writer and Photoshopo Microsoft Office 97,2000,2003, 2007 and 2010 Componentso Hp and Gestetner printers, modemso Intellisynco Virus issues and spyware resolutiono Mobile devices and mail synchronization, with mail for exchangeo Cisco VPN Client o Vodafone 3G • Installation for SAP Gui 640, 720 and many other applications• Setup Laptops, desktops, replacing of Pc equipment • Networks Switch and Hub replacement and connection Troubleshooting• Cat5 and Cat5e Cable installation• Troubleshooting WANs, LANs, VPNs • RAS Dialups, ADSL• Sort out software related problems remotely • Setting up of client Exchange• Some active directory exposure• Training of new desktop staff and assist to get them up to speed• Intermediate exposure to : o Servers o Active directory o Blast software IE: AELTie-Up, Tunnel2000, Ring2000, Winblast, Safety works Practice’s, SABREX Show less

Desktop Support Team Leader and VIP Support Engineer

• Apr 2014 - Aug 2015

Desktop Roles • Support internally and to Remote Sites on site, Remote Support Internationally• Support on Dell Data Protection and Encryption • Reporting- Statistics and performance standards of departments • Promote site efficiency • Training of new desktop staff and assist to get them up to speed• First line of support to all EXCO members with IT related problems • Standby Support 24/7 for all Directors • Support verbally, email or remotely for:o Windows XP, 2000, 98, Vista, Windows 7, windows 8 o Adobe Reader, Writer and Photoshopo Microsoft Office 97,2000,2003, 2007, 2010 and 2013 Componentso Hp and Gestetner printers, modemso Intellisynco Virus issues and spyware resolutiono Mobile devices and mail synchronization, with mail for exchangeo Cisco VPN Client o Vodafone 3G • Installation for SAP Gui 640, 720 and many other applications• Setup Laptops, desktops, replacing of Pc equipment • Networks Switch and Hub replacement and connection Troubleshooting• Cat5 and Cat5e Cable installation• Troubleshooting WANs, LANs, VPNs • RAS Dialups, ADSL• Setting up of client Exchange• All Support for Mobile devices, Apple, Samsung, LG, Blackberry and Nokia etc • Intermediate exposure to : o Servers o Active directory o Blast software IE: AELTie-Up, Tunnel2000, Ring2000, Winblast, Safety works Practice’s, SABREX Management Responsibilities • Manage all Software and hardware rollout projects • Manage desktop • Provides expert advice and consultation to colleagues• Contributes to the improvement and enhancement of processes and procedures.• Ensure documentation is updated at all times• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.• Engaging with the technical team, addressing any staff issues, client queries etc• Managing the technical team in relation to the SLA agreements Show less

Destop Team Leader

• Jun 2011 - Aug 2015

 Desktop Responsibilities• Support internally and to Remote Sites on site, • Support on Dell Data Protection and Encryption • Reporting- Statistics and performance standards of departments • Promote site efficiency • Training of new desktop staff and assist to get them up to speed• First line of support to all EXCO members with IT related problems • Standby Support 24/7 for all Directors • Support verbally, email or remotely for:o Windows XP, 2000, 98, Vista, Windows 7, windows 8 o Adobe Reader, Writer and Photoshopo Microsoft Office 97,2000,2003, 2007, 2010 and 2013 Componentso Hp and Gestetner printers, modemso Intellisynco Virus issues and spyware resolutiono Mobile devices and mail synchronization, with mail for exchangeo Cisco VPN Client o Vodafone 3G • Installation for SAP Gui 640, 720 and many other applications• Setup Laptops, desktops, replacing of Pc equipment • Networks Switch and Hub replacement and connection Troubleshooting• Cat5 and Cat5e Cable installation• Troubleshooting WANs, LANs, VPNs • RAS Dialups, ADSL• Setting up of client Exchange• All Support for Mobile devices, Apple, Samsung, LG, Blackberry and Nokia etc • Intermediate exposure to : o Servers o Active directory o Blast software IE: AELTie-Up, Tunnel2000, Ring2000, Winblast, Safety works Practice’s, SABREX  Management Responsibilities • Manage all Software and hardware rollout projects • Manage desktop • Provides expert advice and consultation to colleagues• Contributes to the improvement and enhancement of processes and procedures.• Ensure documentation is updated at all times• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.• Engaging with the technical team, addressing any staff issues, client queries etc• Managing the technical team in relation to the SLA agreements Show less

Desktop Team Leader and Acting Helpdesk Team Leader

• Feb 2012 - Aug 2012

Management Responsibilities • Manage all Software and hardware rollout projects • Manage desktop • Provides expert advice and consultation to colleagues• Contributes to the improvement and enhancement of processes and procedures.• Ensure documentation is updated at all times• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.• Engaging with the technical team, addressing any staff issues, client queries etc• Managing the technical team in relation to the SLA agreementsHelp Desk Responsibilities• Answer help desk calls and e-mails• React to monitoring alerts• Ensure that all service requests are accurately logged in the helpdesk management system• Take ownership of all client service requests that have been logged• Strive for a high percentage of "first call resolution"• Gather sufficient information to pass requests to the next level of support and ensure that requests are allocated to the correct Solution Support Specialist• Proactively track the service requests and provide ongoing feedback to the client• Ensure that all service requests are managed against service delivery expectations and requirements• Ensure awareness of client environmental changes• Ensure compliance with operational processes and procedures at all times Show less