Justin Uy
Presales Engineer at HSI- Claim this Profile
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English Native or bilingual proficiency
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Tagalog Native or bilingual proficiency
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Bisaya Native or bilingual proficiency
Topline Score
Bio
Credentials
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Exam 713: Software Asset Management (SAM) - Core
MicrosoftMar, 2018- Nov, 2024 -
Sales Training; Winning with Relationship Selling
Dale CarnegieMar, 2018- Nov, 2024 -
Approved Handler
Hazardous Substances CouncilOct, 2017- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Sep, 2019- Nov, 2024
Experience
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HSI
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United States
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E-Learning Providers
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200 - 300 Employee
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Presales Engineer
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May 2022 - Present
HSI offers training, safety management and compliance solutions for businesses of all sizes. Our combination of technology and content solutions help safety, human resources and operations leaders train and develop their workforce, keep workers safe and meet regulatory and operational compliance requirements.Set out the key duties and responsibilities for this position:• Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity• Lead the adoption and optimization of internal sales tools business infrastructure• Evangelize new product features & provide customer feedback to Donesafe product management and engineering groups• Work with our implementation and referral partners to promote and sell Donesafe via pre-sales engagements and partner enablement• Maintain a deep understanding of the customer’s business as well as their technical environment
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Inviso
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United States
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Information Technology & Services
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100 - 200 Employee
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Solution Assessment Consultant
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Jan 2021 - May 2022
Inviso a Microsoft Gold Partner is a premier consulting firm that delivers business solutions through Azure, Business Intelligence and Software Asset Management (SAM). The Solution Assessment desk is responsible for all aspects of the customer experience and quality of the assessment services delivered. Our engagement helps organizations define a roadmap to achieve their strategic goals using best-in-class Microsoft 3rd party platforms like QS Solutions Cyber Security Assessment Tool (CSAT) and Block64. Role responsibilities are as follows:- Presales, Kickoff and Scoping: Understanding customers’ business objectives and technical requirements, articulating the relevant benefits and outcomes realized through a Solution Assessment.- Discovery: Install, configure and support the deployment of inventory tools to scan and discover the customers target environemnt.- Analysis: Completing analysis of the collected data, identifying key insights, and producing an executive summary assessment report.- Presentation: Present key insights and actionable recommendations in an executive summary to relevant customers and Microsoft field stakeholders.- Cross-Team Coordination: Supporting a seamless customer transition into post-assessment actions with relevant Microsoft Field, SAM partner, Azure SI, point(s) of contact.
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Cloud Consultant
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Aug 2019 - Jan 2021
My key responsibilities are as follows:- Manage a portfolio of customers through an initial assessment of their current IT environment for migration to AWS Cloud- With the use of migration assessment tools, we guide customers through this engagement from installation through to migration planning and modelling- Utilize assessment tools to deliver accurate data-driven recommendations to right size with AWS- Assess migration feasibility and identifying software dependencies- Provide technical expertise and appropriate recommendations for the customers future IT state- Prepare reports on current cost of ownership and cost modelling for the customer's ideal future state
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Digital Transformation Analyst
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Sep 2018 - Aug 2019
The primary purpose of the Digital Transformation Analyst is to act as a subject matter expert by managing complex licensing tasks and high-level escalations received via internal and external customers, while also creating and developing new processes and refining existing processes to improve production flow and the customer partner experience. Key responsibilities include but are not limited to:- Maintain up to date licensing knowledge and track new product releases and licensing changes.- Resolve licensing escalations from other departments within Accordo and external customers.- Provide basic technical customer support for both internal and third-party technologies.- Produce reports as required to analyse customer environments and provide recommendations.- Communicate directly with customers as required via both email and conference call.- Assist with technical requirements for new product releases, licensing changes and process implementations. - Produce and refine licensing and process resources for reference and training purposes.- Assist with process creation/process redesign/process improvement.
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Software Optimisation Account Manager
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Feb 2018 - Sep 2018
My key responsibilities are as follows:- This is a pilot project conducting a Microsoft software optimization engagement with SMB and corporate customers- Initiate contact with Microsoft customers and Partners via email or phone- Understand the customer’s current software infrastructure and collate usage data via discovery tools- Discuss recommendations and optimization paths to suit customer’s business needs- Provide insights to develop our current process to improve and streamline our customer experience
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Consultant Coach
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Mar 2017 - Feb 2018
My key responsibilities are as follows:- Manage productivity and ensure that expected workloads and KPI’s are met and completed.- Handle internal and external customer escalations - Create and deliver training material in a classroom environment- Conduct monthly call and email quality assurance- Conduct monthly and annual performance reviews- Provide individual coaching to improve both productivity and knowledge around Microsoft licensing- Staff mentoring and management
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Assistant Consultant Coach
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Sep 2016 - Mar 2017
The primary purpose of the Assistant Consultant Coach is to support the Consultant Coach with quality checks, various administrative and operations tasks to ensure the Contact Centre Consultant team is running effectively and efficiently on daily basis. My key responsibilities are as follows:- Conducting over the shoulder quality and spot checks within the team - Proactively monitor the team’s productivity- Assist in generating weekly and monthly KPI reports- Provide support to team members regarding process and/or Microsoft licensing queries- Assist in implementing and enforcing best practices amongst the team- Identify potential opportunities for continuous improvement
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Software Consultant
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Jul 2015 - Sep 2016
Accordo Group has developed an infrastructure and process to assist Microsoft customers to manage their software licenses. We assist software vendors to manage license compliance and software maintenance programs. This includes a License Verification Process Call Centre which provides a workflow and data capture facility for outbound calls to customers, and analysis of a customer's license ownership position.My key responsibilities are as follows:- Conduct a Microsoft License Verification Process for SMB’s in the US region - Initiate contact with customers and drive participation rates- Assist customers with declaring installation data- Clarify and confirm customer’s license ownership position to ensure that the data is accurately reflected - Work very closely with our licensing analysts to ensure that the customers achieve compliance- Follow up on license shortfalls and advising customers of the different paths to compliance
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Account Manager
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Feb 2014 - Jul 2015
ICMS is a NZ based organisation that specialises in debt recovery and credit reporting. We provide services to a vast range of clients that range from small regional businesses to large international corporations. Our approach in each circumstance is to understand what is important to our client, what is expected from us and how we can apply ourselves to be most effective in those areas.ICMS uses a method where debts referred are assigned to Account Managers who personally manage each debtor file. This allows for a more thorough and meaningful process for effective recovery.My key responsibilities are as follows:- Commercial and Consumer debt recovery for multiple clients in the Australasia region- Inbound and outbound calls completing standard debt collection tasks- Negotiating with debtors to settle their accounts or setting up a suitable payment arrangement- Maintaining client relations through collection and credit reports- Skip tracing, locating and establishing contact with debtors
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Education
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2011 - 2013
University of Auckland
Bachelor’s Degree, Information Systems and Operations Management
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