Experience

OCEAN ACADEMY CHARTER SCHOOL

• United States
• 1 - 100 Employee

• Information Technology Services Specialist

  • Oct 2020 - Present



IQVIA

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Product Support Specialist Adviser

  • Oct 2018 - Aug 2020

  Processing of day to day issues entered into ticketing system, Smarter Tack. I cover issues in the IQVIA Smart application. The tickets cover a broad range of issues, from the system is down to the user is having issues getting the report to work as needed. The Data being accessed it based on pharmaceutical sales and distribution numbers. I provide reports based on users access of the system to better understand the customers usage to provide more accurate billing and to anticipate future needs. I track down automated delivery issues, that rage from new data not yet available to SFTP connection errors. Show less



OneBeacon Insurance Group

• United States
• Insurance
• 400 - 500 Employee

• Migration Specialist

  • Dec 2003 - Oct 2018

  - Extracting data, programs, control files, and other information from development and migrating it through five environments up to Production. - Downloading ISO data from vendor and deploying to DB2 on an AIX machine- Reporting, coordinating, and requesting other group resources for migration activities.- Attend Change Review Board meetings and respond to concerns of our activities and to report back other groups activities to co-workers of conflicts and outages at affect us.- Import developers' work into Rational and build “.ear” files and deploy using WebSphere to multiple environments- Update tickets in tracking systems of the work completed and document the status of the ticket.- Create documentation on my procedures and share with coworkers for shared knowledge and coverage of workload. Show less

• DB2 DBA

  • Sep 1998 - Dec 2003

  Responsibilities for DB2: Backing up and recovering structures Create and alter structures Designing and tuning structures Support application developers Disaster recovery Migrate structures Install and upgrade QMF for Windows Write install instructions for QMF for Windows Support users of QMF for Windows Work with vendors for support needs Help developers debug programs Set up and debug security Responsibilities for Sapiens: Backing up and recovering jobs Creating and altering structures Support application developers Work with vendors for support needs Upgrade Sapiens at several levels Technical lead for proof of concept project Set up and change security Work with CICS support with connectivity Show less

• Programmer analyst

  • Jun 1996 - Sep 1998

  - Responsible for new development, revisions, and production support for the rating of coverages in the Commercial Auto system. - Added logic with DB2 COBOL to handle changes occurring in configuration when dates of a policy are changed. - Provide ad hoc queries using Spufi for Business Analysts of the rating structure. I trained new developers to the Rating team on how to perform rating. - Worked with Data Base Analysts to solve data security problems in the different regions. - Participated in joint application development (JAD) sessions in the process of developing systems with rapid application development (RAD) methodology. Instructed a brief class to new developers of the Commercial Auto system being developed.- Technical skills: TSO/Princeton Softech, DB2/SQL, DB2 COBOL, and SAPIENS Show less