Experience

zLinq

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Client Services Manager

  • Apr 2023 - Present

  zLinq's mission is quite simple, to transform the experience of telecom. Almost everything we do in the modern world travels over the voice and data infrastructure, whether it be wide area networks, internet, cloud connectivity or unified communications (voice, collaboration, contact center). We help our clients turn telecom into a competitive advantage that sets them apart from others, improving the experience of both their internal and external customers. We provide full service life cycle management solutions including: -Strategy -Procurement -Implementation -Management -Software -Optimization We have a proven track record of success in complex, multi-location industries like financial services, healthcare, multi-dwelling, and technology. The benefits to our clients include: - Guaranteed Savings SLA - Increased Employee Efficiency - Improved Success of Initiatives - Accelerated Speed of Execution - Enhanced Employee Engagement We believe great companies go beyond products and services to connect with clients, employees and partners on a deeper level. We strive to do this in every interaction by living the values of building trust, getting results and having fun. zLinq provides an exceptional team environment earning Denver's Best Places to Work Award and two Stevie Awards. All of our employees are highly valued and have great benefits including equity in the company, a flexible work environment, 401K, a phenomenal healthcare package and the added bonus of being able to bring your dog to work! :) Show less



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Director - Customer Success

  • Aug 2021 - Dec 2022

  Manage regional team of enterprise Customer Success Managers in the Southeast US - responsible for individual development plans, weekly coaching, career development, training and recruiting.Responsible for team target achievement in the areas of onboarding, digital engagement, quarterly business reviews, monthly operations reviews and daily escalation/triage management.Focused on solution adoption in the areas of SD-WAN, Cloud Voice/VoIP, Managed Security/SASE, Managed LAN Services - specific daily experience with VMWARE VeloCloud, Fortinet, Cisco Meraki, Mitel & Avaya UCaaS and Adtran.Tasked with building collaborative peer relationships with all major operational disciplines; including finance, customer care, service delivery, repair/maintenance and product management.Responsible for retention of regional customer account base comprising of 250+ enterprise customers with spend > $7500 monthly and total market revenue of $80M annually. Show less

• Director - Account Management

  • Jan 2015 - Jul 2021

  Responsible for the recruiting and development of our field enterprise account management teams in NC, SC & GA. Retention and sales growth within our Southeast region with responsibility of $96 million in annual revenue spend across our existing enterprise network account module.Assessment and execution of current training needs: Sales Acumen, System and Internal Processes and Business Acumen.Regional responsibility for Elite Accounts with network spend of $150k/month across 7 logos with a combined monthly commitment of $1.9M.2015 Success - Against 100% Retention Goal: Q1: 107.4%, Q2: 107.5%, Q3: 106.9% Show less

• Sales Engineer II

  • Apr 2014 - Jan 2015

  Serve as presales engineer for our 4 direct sales and account management teams in Charlotte, NC.Pre Sales Engineering: Wide Area Network Design with specific experience with Cloud Firewall, Metro Ethernet, MPLS VPN, SIP & TDM Voice, Data Center Services, Windstream Managed Services for LAN/WAN Infrastructure, Network Diversity design, Business Continuity consultation.

• Account Executive III

  • Apr 2013 - Mar 2014

  Served as strategic account executive, with a specifics focus on developing existing customer relationships and driving increased revenue spend within 4 national enterprise accounts.Carried monthly sales quota of $4500 in monthly recurring revenue, exceeding that target consistently during my tenure within this role. 2013 - 121.3% Sales YTD Club 300: Q1, Q2, Q3 - 2013 Ranked #46 of 183 Companywide

• Major Account Manager

  • Dec 2011 - Apr 2013

  Serve as customer advocate internally, the primary point of contact for nationwide enterprise customers.2012 - 153.0% Sales YTD Club 300: Q1, Q2, Q3, Q42012 Revenue Retention - 108.25% against a goal of 100.25%



PAETEC

• United States
• Telecommunications

• Major Account Manager

  • Oct 2011 - Dec 2011

  2011 - 110.7% Sales YTD2011 - Revenue Retention - 101.28% against a goal of 100.25%

• Senior Account Manager

  • Jun 2009 - Oct 2011

  2010 - 96.0% Sales YTD2009 - 95.7% Sales YTD

• Account Manager

  • Oct 2007 - Jun 2009

  2008 - 222.3% Sales YTD



US LEC

• United States
• Telecommunications

• Senior Account Specialist

  • Jun 2006 - Oct 2007

  Served centrally as primary account manager for a base of 300+ customer's within the southeast footprint, for our small business, single location customer's. Primarily responsible for the retention of current revenue, customer account renewal and revenue up sell within assigned base of accounts. Served centrally as primary account manager for a base of 300+ customer's within the southeast footprint, for our small business, single location customer's. Primarily responsible for the retention of current revenue, customer account renewal and revenue up sell within assigned base of accounts.