Experience

The Computer Guys

• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Computer Technician

  • Dec 2011 - Mar 2015

  Formally instruct businesses on best practices, internetworking protocols, and networking standard protocols at on-site locations. Informally instruct customers on computer maintenance, internet browsing safety, and software applications. •Research and price hardware and software to determine most cost-effective and efficient product for customers and businesses. Install anti-virus software, applications, and educational software based on site-specific and customer needs. •Knowledge… Show more Formally instruct businesses on best practices, internetworking protocols, and networking standard protocols at on-site locations. Informally instruct customers on computer maintenance, internet browsing safety, and software applications. •Research and price hardware and software to determine most cost-effective and efficient product for customers and businesses. Install anti-virus software, applications, and educational software based on site-specific and customer needs. •Knowledge of past and present Microsoft server and computer operating systems, repair techniques, diagnostic approaches, installation of hardware and software, and network set-up procedures. •Diffuse customer tensions, professionally handle difficult situations, and provide excellent customer service to end all interactions on a positive note. •Supervise, diagnose, troubleshoot, and repair between ten to one hundred computers. Troubleshoot hardware and software issues. Research and repair base solutions to user reported problems. •Build computers from raw components to customer specifications. Install all systems and programs error free. •Diagnose, troubleshoot, and repair mobile devices, including smart phones and tablets. •Maintain accurate inventory and repair records. Maintain and update computer equipment. •Recover lost files and repaired damaged disks. Clone computer systems via cloning software. •Provide efficient and thorough phone support and remote support through remote software. •Performed reimaging and network cable runs. Set up wireless access points.

• Lead Computer Technician

  • Dec 2011 - Mar 2015

  Formally instruct businesses on best practices, internetworking protocols, and networking standard protocols at on-site locations. Informally instruct customers on computer maintenance, internet browsing safety, and software applications. •Research and price hardware and software to determine most cost-effective and efficient product for customers and businesses. Install anti-virus software, applications, and educational software based on site-specific and customer needs. •Knowledge of… Show more Formally instruct businesses on best practices, internetworking protocols, and networking standard protocols at on-site locations. Informally instruct customers on computer maintenance, internet browsing safety, and software applications. •Research and price hardware and software to determine most cost-effective and efficient product for customers and businesses. Install anti-virus software, applications, and educational software based on site-specific and customer needs. •Knowledge of past and present Microsoft server and computer operating systems, repair techniques, diagnostic approaches, installation of hardware and software, and network set-up procedures. •Diffuse customer tensions, professionally handle difficult situations, and provide excellent customer service to end all interactions on a positive note. •Supervise, diagnose, troubleshoot, and repair between ten to one hundred computers. Troubleshoot hardware and software issues. Research and repair base solutions to user reported problems. •Build computers from raw components to customer specifications. Install all systems and programs error free. •Diagnose, troubleshoot, and repair mobile devices, including smart phones and tablets. •Maintain accurate inventory and repair records. Maintain and update computer equipment. •Recover lost files and repaired damaged disks. Clone computer systems via cloning software. •Provide efficient and thorough phone support and remote support through remote software. •Performed reimaging and network cable runs. Set up wireless access points.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• I.T. Clerk

  • Mar 2010 - Aug 2010

  Trained new system users on computer use, software navigation, and security policy. •Maintained, updated, and implemented network security policies and computer equipment. Performed special task assignments in the operations control system. •Organized and maintained the Census Office stockroom. Tracked and ordered supplies. Reconciled receipts and invoices. •Develop methods in Microsoft Excel for tracking how many questionnaires and assignment binders were turned in, shipped, or still… Show more Trained new system users on computer use, software navigation, and security policy. •Maintained, updated, and implemented network security policies and computer equipment. Performed special task assignments in the operations control system. •Organized and maintained the Census Office stockroom. Tracked and ordered supplies. Reconciled receipts and invoices. •Develop methods in Microsoft Excel for tracking how many questionnaires and assignment binders were turned in, shipped, or still being worked in the field. •Prepared work assignments for field staff. Verified staff reports for accuracy and completeness. •Inspected equipment and repairs at least weekly to proactively identify and solve problems. •Served as courier on an as-needed basis, delivering and picking-up materials from shipping facilities and training sites. •Received, controlled, and recorded all incoming and outgoing shipments of supplies, mail, and miscellaneous equipment Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Mar 2003 - Oct 2006

  Build a teamwork environment that encouraged hard work and collaboration. •Monitored, assessed, and provided constructive feedback on personnel performance to ensure productivity. •Coordinated inventory control and processed merchandise returns and price adjustments.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Vehicle Mechanic Senior Airman

  • Oct 1997 - Apr 2002

  Nuclear Biological Contamination team member responsible for finding and decontaminating affected equipment. •Perform component level electrical repair. Test resistors. Read circuit board schematics and blueprints. •Meticulously maintain shop inventory database and ordered parts when needed. •Monitor Daily Reports and updated repair status on vehicles. Troubleshoot and repaired vehicle fleet. •Load Team Member involved with the loading of vehicles and equipment on to aircraft for… Show more Nuclear Biological Contamination team member responsible for finding and decontaminating affected equipment. •Perform component level electrical repair. Test resistors. Read circuit board schematics and blueprints. •Meticulously maintain shop inventory database and ordered parts when needed. •Monitor Daily Reports and updated repair status on vehicles. Troubleshoot and repaired vehicle fleet. •Load Team Member involved with the loading of vehicles and equipment on to aircraft for deployment. Show less