vCIO

• Oct 2022 - Present

Field Engineer

• Oct 2021 - May 2023

Systems Engineer

• Nov 2020 - Oct 2021

• As Systems Engineer I build out and lead larger projects, keeping open dialogue with client and team.• Managed clients throughout NJ/NY/PA providing remote/onsite assistance; providing technological assistance and advising on improvements.• Involved in client project implementation, including discovery meetings, project planning, equipment procurement, and on-site fulfillment with ongoing client support to ensure smooth changeover.• Configured Firewalls, Access Points, and Switches. (SonicWALL, Cisco Meraki, Unifi Ubiquiti)• Built/configured ESXi servers.• Created Visio design plans for new projects and updated prior Visio plans to reflect our changes. • Well versed in HIPPA and PCI Compliance • Created several VPN tunnels between clients’ sites.• Managing disaster recovery / backups solutions (Acronis, StorageCraft, Datto). Show less

Field Engineer

• May 2018 - Nov 2020

• Promoted to Field Engineer after demonstrating my Interpersonal skills as a lead, technical know-how and strong relationship with clients.• Supervised and trained new Service Desk employees• Took on any escalated tickets from Service Desk and Engineers alike. • Significantly improved documentation for the Service Desk• Answer phones and respond to support emails for client issues.• Communicate with other technicians within the department to resolve issues.• Create tickets accordingly using nCentral and AutoTask and resolved in a timely manner.• Create users as requested in AD, Exchange, Office 365, VPNs and other services.• Handle user terminations as requested via AD, Exchange, and Office 365. Show less

Service Desk Lead

• Jan 2018 - Apr 2018

Service Desk II

• May 2017 - Jan 2018

Service Desk

• Aug 2016 - May 2017

CAD Designer

• Mar 2014 - Jun 2016

A Veteran run engineering firm that creates HVAC, electrical, and plumbing efficiency solutions for companies looking to enhance their infrastructure. As a CAD Designer, I was responsible for drafting and designing HVAC and electrical design layouts for clients. • Responsible for editing changes to client HVAC/Electrical floorplans and layouts. • Upheld stringent deadlines for products. • Worked with engineering team to ensure a unified vision of our work. • Kept open dialogue with management and communicated with team to implement positive changes to the company. Show less

Business Owner

• May 2007 - Jun 2016

A game consulting business I started during my tenure at GameStop. This started as a side business to help customers who would come to GameStop to participate in community events but were unable to due to their corporate ownership. Under L33t Entertainment I was able to participate and donate to charitable causes under my LLC. • Created tech blog website in early stages of web development. • Hosted an early podcast that covered rising tech trends, videogame reviews/discussion, and current events. • Participated in several community events and donated video games and consoles to charitable causes. Show less

Manager

• Feb 2004 - Feb 2014

As Manager I was responsible for beginning daily operations in the storefront; With a constantly evolving staff, my time employed here taught me to be a better leader and more confident in making on the fly decisions. Keeping team morale high, we were able to produce high numbers and receive constant praise from our customers who became close regulars As Manager I was responsible for beginning daily operations in the storefront; With a constantly evolving staff, my time employed here taught me to be a better leader and more confident in making on the fly decisions. Keeping team morale high, we were able to produce high numbers and receive constant praise from our customers who became close regulars

Computer Consultant

• Jan 2011 - Mar 2013

As a Computer Consultant at Crystal, I provided various network troubleshooting skills to my clients and corrected a multitude of IT related problems for small businesses. Through this job I established a trustworthy relationship with my clients, several in which I still communicate with to this day. As a Computer Consultant at Crystal, I provided various network troubleshooting skills to my clients and corrected a multitude of IT related problems for small businesses. Through this job I established a trustworthy relationship with my clients, several in which I still communicate with to this day.

Computer Technician

• Mar 2008 - Aug 2009

As Computer Technician I was tasked with updating the network infrastructure of the Randolph school district and troubleshooting any computer problem presented to me. Active directory management and updating group policies was included in the tasks in order to better manage the large influx of new student users. As Computer Technician I was tasked with updating the network infrastructure of the Randolph school district and troubleshooting any computer problem presented to me. Active directory management and updating group policies was included in the tasks in order to better manage the large influx of new student users.