Experience

BURNDY

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 400 - 500 Employee

• Supervisor Process Support

  • Nov 2020 - Present

• Process Support Engineer

  • Aug 2016 - Nov 2020

• Manufacturing Engineer

  • Jan 2015 - Aug 2016

• Engineering Analyst/Focus Plus Admin

  • Apr 2014 - Jan 2015

• Technical Trainee

  • Oct 2012 - Apr 2014

  Learning customer service and gaining technical product knowledge over a 12–24 month period for possible promotion into the Engineering or Sales Department.  Responsible for processing and expediting of orders. Actively manage customer orders for assigned territory to ensure delivery commitments are met. Monitor and analyze delivery performance for assigned territory and identify areas for improvement. Develops strong technical knowledge and is able to assist customer as 1st line technical support. Participate in on-call rotation (approximately 4 times annually) Coding of calls to accurately reflect interaction type. Maintain a strong positive attitude and composure while managing an extremely fast pace andpotentially difficult situations. Handles general product and book price inquiries and correspondence from customers and the fieldsales force. Must be able to effectively interpret and communicate information from ERP system. Communicate with Marketing, Quality and Manufacturing to identify and solve customer requests andproblems. Responsible for maintaining minimum backlogs with minimum ageing on all requests (i.e. orders,expedites, material returns, etc.). Communicate special order processing requirements such as special shipping instructions, emergencydelivery requirements, etc. Supports Team and Department goals in areas of service:Service approximately 80-100 customer calls per day.Assist team in achieving departmental goals. Handles special reporting for customer as required. Show less



Sonus

• United States
• Telecommunications
• 300 - 400 Employee

• Product Line Management - Intern

  • 2011 - 2011

  Worked with engineers and user interface designers to define products and future direction. Understood and analyzed customer and business needs, researched markets and competitors. Held meetings, presented charts and figures to management, enhancing both written and oral communication skills. Created product presentations and charts to relate to department members, in turn enhancing my capacity for developing and understanding business strategy. Worked with engineers and user interface designers to define products and future direction. Understood and analyzed customer and business needs, researched markets and competitors. Held meetings, presented charts and figures to management, enhancing both written and oral communication skills. Created product presentations and charts to relate to department members, in turn enhancing my capacity for developing and understanding business strategy.



Gunstock Mountain Resort

• United States
• Recreational Facilities
• 1 - 100 Employee

• Buildings Staff

  • May 2010 - Aug 2010

  Responsible for upkeep of campground buildings and pool. Responsibilities: Cleaning, painting, event preparation, and organizing. Responsible for upkeep of campground buildings and pool. Responsibilities: Cleaning, painting, event preparation, and organizing.



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Photo Lab Technician/Cashier

  • Nov 2005 - Aug 2010

  Maximized efficiency by utilizing multitasking and organizational skills to get tasks done. Provided excellent customer service and maintained store standards. Fixed photo machine in a timely manner when down and taught others how to do so. Maintained safety standards (OSHA) and followed all protocols. Maximized efficiency by utilizing multitasking and organizational skills to get tasks done. Provided excellent customer service and maintained store standards. Fixed photo machine in a timely manner when down and taught others how to do so. Maintained safety standards (OSHA) and followed all protocols.