Experience

360 Office Solutions

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Technical Services Manager

  • Jun 2023 - Present

  Billings, Montana, United States • Lead and manage a team of technical service engineers, specialists, and skilled professionals, ensuring the day-to-day operations and activities within the technical services department run smoothly. • Develop, implement, and enforce team policies, procedures, and client relations standards to provide a client-focused service experience. • Play a pivotal role in strategizing and identifying key objectives aligned with the company's overarching goals, collaborating proactively with the… Show more • Lead and manage a team of technical service engineers, specialists, and skilled professionals, ensuring the day-to-day operations and activities within the technical services department run smoothly. • Develop, implement, and enforce team policies, procedures, and client relations standards to provide a client-focused service experience. • Play a pivotal role in strategizing and identifying key objectives aligned with the company's overarching goals, collaborating proactively with the sales department to identify new business opportunities and forge strategic partnerships.

• Billings Clinic On-Site Ricoh MPS Service Technician

  • Aug 2021 - Present

  Billings, Montana, United States • Serve as the cornerstone for delivering exceptional service and innovative solutions for managed print services across the entire Ricoh copier and MFP fleet at Billings Clinic, a 304-bed hospital and Level 1 trauma center. • Oversee the efficient implementation and optimization of Ricoh products at Billings Clinic, ensuring minimal disruptions and optimal performance. • Handle a range of responsibilities, including resolving paper jams, replacing toner cartridges, refurbishing worn… Show more • Serve as the cornerstone for delivering exceptional service and innovative solutions for managed print services across the entire Ricoh copier and MFP fleet at Billings Clinic, a 304-bed hospital and Level 1 trauma center. • Oversee the efficient implementation and optimization of Ricoh products at Billings Clinic, ensuring minimal disruptions and optimal performance. • Handle a range of responsibilities, including resolving paper jams, replacing toner cartridges, refurbishing worn components, providing driver and software support to end-users, and managing the facility's RightFax servers and system. • Maintain the Streamline SLNX v3 server database for accounting and supply level monitoring to keep operations running smoothly and without delay.

• Copier/MFP Service Technician

  • Mar 2019 - Sep 2021

  Billings, Montana Area • Demonstrated strong technical proficiency in diagnosing and effectively repairing a wide range of office equipment, including photocopiers, fax machines, printers, laminators, and shredders. • Provided vital service and support for print drivers and networking solutions, ensuring seamless functionality of office devices. • Held certifications for servicing products from HP, Ricoh, Kyocera, and Brother, and maintained a CompTIA A+ certification, highlighting my commitment to excellence… Show more • Demonstrated strong technical proficiency in diagnosing and effectively repairing a wide range of office equipment, including photocopiers, fax machines, printers, laminators, and shredders. • Provided vital service and support for print drivers and networking solutions, ensuring seamless functionality of office devices. • Held certifications for servicing products from HP, Ricoh, Kyocera, and Brother, and maintained a CompTIA A+ certification, highlighting my commitment to excellence in the field of information technology and technical support.

• Delivery Driver

  • Oct 2018 - Mar 2019

  Billings, Montana Area



J&M Pickup & Delivery

• Delivery Driver

  • Jan 2017 - Jan 2019

  Billings, Montana Area