Experience

FT System

• Senior Field Service Engineer

  • Jul 2015 - Present

  Installation and after sales support the FT SYSTEM products in NorthAmerica and other countries as required. Main tasks and responsibilities:- Install new systems and upgrades at customer sites- Perform all mechanical, electrical and pneumatic troubleshooting and integration.- Analyze, evaluate and diagnose equipment and application issues.- Conduct customer-training sessions on system operation and maintenance.- Extensive travel, both domestic and international. (USA &… Installation and after sales support the FT SYSTEM products in NorthAmerica and other countries as required. Main tasks and responsibilities:- Install new systems and upgrades at customer sites- Perform all mechanical, electrical and pneumatic troubleshooting and integration.- Analyze, evaluate and diagnose equipment and application issues.- Conduct customer-training sessions on system operation and maintenance.- Extensive travel, both domestic and international. (USA & Italy)- Provide support for the North American service team via phone and remote connections. Show more Show less



Heuft USA, Inc

• Service Technician

  • Dec 2008 - Jun 2015

  As a Service Technician for Heuft, I travel to field sites throughout the United States and Canada installing, repairing, and performing general maintenance on high-speed automated industrial inspection equipment. I am also my company's primary contact for on-the-job training at these field sites. I create and lead training sessions custom-tailored to each individual field site and the customers’ needs. My responsibilities also include creating training documents used by customers for… As a Service Technician for Heuft, I travel to field sites throughout the United States and Canada installing, repairing, and performing general maintenance on high-speed automated industrial inspection equipment. I am also my company's primary contact for on-the-job training at these field sites. I create and lead training sessions custom-tailored to each individual field site and the customers’ needs. My responsibilities also include creating training documents used by customers for preventive and corrective maintenance in addition to reviewing training materials to ensure they stay current with technology changes. I also provide troubleshooting support via phone consultations and the online help desk (real time chat). Show more Show less



US Navy

• Manager/Leading Petty Officer (E-6/FC1)

  • Sep 2003 - Dec 2007

• Trainer/Facilitator (E-6/FC1)

  • Mar 2002 - Sep 2003

• Supervisor

  • Mar 1997 - Mar 2002