• May 2022 - Present

- Manage a team of 10 Account Coordinators, supporting them in their day-to-day roles including: setting goals and expectations, professional development, communicating company updates and team alignments, new hire onboarding, providing guidance with complex user questions and escalated users, and developing a positive Pod culture.- Support the larger department with workforce management to ensure we are meeting our Service Level Agreements.

• May 2021 - Apr 2022

Account Coordinator - Created exceptional customer service experiences through inbound phone and web-based chat to support our users in helping people get the medicine they need to live healthy lives.- Sought continuous feedback to ensure high-quality service. - Served as a prior authorization and CoverMyMeds product expert in online product demonstrations with prospective users.- Used Determinator to efficiently attach documents to prior authorizations on behalf of our users. Project Day Interview Specialist- Led interactive Project Day interviews for Account Specialist and Account Coordinator candidates.- Acted as a CoverMyMeds ambassador, offering a firsthand look at CoverMyMeds’ award-winning culture. - Completed detailed interview assessments using independent judgment to assist in hiring decisions. Pharmacy Specialist- Educated as a primary point-of-contact for my Pod and other Account Coordinators requesting assistance with pharmacy user interactions.- Provided peer-to-peer feedback on user interactions.- Securely completed Pharmacy account integrations between software vendors and CoverMyMeds for user convenience. - Maintained knowledge of CoverMyMeds solutions for pharmacy users, such as IntelligentPA and EasyButton. - Collaborated with Pharmacy Account Managers on escalated issues. - Attended monthly Specialization Team Meetings to discuss emerging trends and opportunities for growth. Show less

Seasonal Application Reader

• Sep 2021 - Jan 2023

- Read applications for undergraduate admission and recommended admission decisions for the upcoming academic year. - Consulted resources to make admission decisions that align with the University's enrollment goals. - Evaluated high school transcripts, profile, educational coursework, extracurricular activities, leadership skills, and work experiences. - Reviewed essays to evaluate lived experiences and other provided information. - Read applications for undergraduate admission and recommended admission decisions for the upcoming academic year. - Consulted resources to make admission decisions that align with the University's enrollment goals. - Evaluated high school transcripts, profile, educational coursework, extracurricular activities, leadership skills, and work experiences. - Reviewed essays to evaluate lived experiences and other provided information.

Regional Enrollment Manager, Greater Columbus

• Dec 2019 - Apr 2021

- Coordinated direct-from-high school, adult, transfer, military-affiliated, and online student recruitment initiatives for 22 Central and Southeastern Ohio counties as well as seven out-of-state territories: Arizona, California, Idaho, Nevada, Oregon, Utah, and Washington. - Effectively worked both independently and as part of a team as a regionally-based colleague living and working in Central Ohio. - Provided stakeholders with accurate and timely information about admission and enrollment processes, institutional policies, academic programs, and support resources. - Built and maintained effective relationships with prospective students, their families, and counseling colleagues, as well as key internal stakeholders at the university. - Served as the admission liaison to the Jesup Scott Honors College. Show less

Assistant Director, High Ability Recruitment

• Oct 2017 - Dec 2019

- Worked within the Division of Enrollment Management and Student Success to develop and maintain strategic enrollment goals related to the Presidential Fellows Program, the University Honors Program, the University Academic Scholars Program, the Summer Scholars Program, and other high ability programs. - Collaborated with Miami’s five academic divisions on the recruitment and yield of academically-talented and diverse students, including the creation, implementation, and coordination of a targeted, high-ability, divisionally-based academic scholar program. - Oversaw the planning and implementation of the Presidential Fellows Finalist Showcase. - Served as the admission liaison to the University Honors Program. - Coordinated all aspects of the application review process for the Summer Scholars Program. - Managed assigned Northwest and North Central Ohio recruitment territory, including the review of assigned admission applications, counseling prospective students and families, and building and maintaining relationships with high school and community-based organization staff. - Supervised one full-time Admission Counselor. Show less

• Oct 2016 - Oct 2017

- Ensured the timely review of more than 50,000 domestic and international applications through a holistic review process.- Managed application review schedule.- Collaborated with the Assistant Director, Competitive Admissions to identify communication and training needs.- Planned and implemented training and informational programs.- Provided administrative support for projects related to the implementation of admissions policies.

• Sep 2015 - Oct 2016

- Managed the outreach and recruitment activities and high school relations within three assigned geographic territories: Dayton, OH, Detroit, MI, and Northwest Ohio.- Co-supervised the Buckeye Alumni Recruitment program to provide alumni representative coverage at various college fairs.- Counseled prospective undergraduate students and their families.- Conducted small and large group presentations ranging from 5 to 600 attendees.- Utilized Empowering Market Analysis and other tools to make data-driven decisions to enhance territory management and outreach efforts.- Reviewed domestic and international freshman admissions applications. Show less

• Dec 2014 - Sep 2015

- Oversaw the processing of 110 graduate applications through PeopleSoft and SlideRoom.- Served as department liaison to the Graduate School and Office of Graduate and Professional Admissions.- Designed and implemented Prospective Student Visit Days- Coordinated the scheduling of 43 student reviews with full committees.- Provided content management expertise for the Department of Art website.

• Sep 2014 - Dec 2014

- Participated in university conduct hearings on a hearing panel with two other officers. - Determined student responsibility in university conduct hearings.- Collaborated with other hearing officers to issue university sanctions, if necessary.

• May 2014 - Dec 2014

- Assisted students with course registration during new student orientation, known as EMPOWER. - Conducted walk-in advising appointments for a variety of student to resolve academic program and personal issues.- Served as a student success mentor for a non-traditional student. - Facilitated workshops geared toward student academic success through goal setting and implementing study strategies.

• Aug 2013 - Dec 2014

- Developed academic plans to meet students' professional and personal goals.- Represented the College of the Arts at prospective student events. - Managed the office's Facebook page to update students about registration deadlines and upcoming events in the College of the Arts and the College of Architecture and Environmental Design. - Generated a semesterly newsletter with university-wide events and updates for students in the College of the Arts and the College of Architecture and Environmental Design, as well as flyers and other promotional material for our office. Show less

• May 2013 - Jul 2014

- Advised students through the interpretation of placement assessments and curriculum requirements in sixteen academic programs in the College of the Arts and the College of Architecture and Environmental Design.- Developed student course schedules to meet program admission requirements for pre-majors to declare a major.

First-Year Experience and Family Programs Graduate Intern

• Jan 2014 - May 2014

- Designed 13 pre- and post-Orientation programs known as Adventures for first-year students. These programs were niche-based to provide opportunities for a variety of student to engage in - Assisted with the hiring of 145 Orientation Leader staff for New Student Orientation, Parent and Family Orientation, International Welcome Days, and Adventures. - Facilitated presentations during Orientation Leader training sessions. - Supervised two student staff and 25 students on a weekend-long, off-campus Orientation program to Cedar Point Amusement Park in Sandusky, Ohio, Wildwater Kingdom in Aurora, Ohio, and the Cleveland Metroparks Zoo in Cleveland, Ohio. Show less