Experience

Innovative Systems

• United States
• Telecommunications
• 1 - 100 Employee

• eLation Customer Care Specialist

  • Jan 2018 - Present

  Ready to take my experience and skill set of Telecom to Innovative Systems. Ready to take my experience and skill set of Telecom to Innovative Systems.



CHR Solutions

• United States
• Telecommunications
• 300 - 400 Employee

• Sr. Payment Processor Support Specialist and Omnia Software Support Specialist

  • Jan 2013 - Jan 2018

  Customer Service/Assistance: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed with Billing, AR, Usage, CABS, and Payment Processor issues. Activations Team: Worked with new clients to get Payment Processor installed and setup to work with software. Upgrade Team: Did many upgrades with Omnia software and Payment Processor on client's systems. Show less



Graphic Packaging International, LLC

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Assistant Press Operator

  • May 2000 - Jan 2013

  Processed work orders and prioritized production jobs. Notified supervisors of faulty operations and defective materials. Daily trouble shooting procedures to guarantee final product to be the highest of quality. Supervised and trained new hires at entry level positions. Consulted with shipping manager and shift supervisor on production scheduling on daily basis. Processed work orders and prioritized production jobs. Notified supervisors of faulty operations and defective materials. Daily trouble shooting procedures to guarantee final product to be the highest of quality. Supervised and trained new hires at entry level positions. Consulted with shipping manager and shift supervisor on production scheduling on daily basis.