Justin Saunders
Founder at JS Learning- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
LinkedIn User
I've known Justin for over 10 years. I've known him as a trainer, a colleague and my boss. Justin has what trainers need but don't always posses - passion for the topic! As trainers, you might have delivered the same session 100 times but Justin will make you feel as if it's his first time, every time. He'll bring his unique perspective on the subject, his interest in the topic and his abundance of real life experience to make the training truly effective. I hope you have Justin as your trainer one day.
Inna Kniazieva
I had memorable experience of working with Justin during my employment at Hilton. He is great mentor and open-minded person, full of enthusiasm and wisdom. I really enjoyed the energy flow during class that we’ve co-facilitated in the UK for Hilton team leaders. Although we saw each other for the first time in person, it seemed that we know each other for ages, that’s how friendly and easygoing he is. Justin knows how to make not only use of the learning experience, but also the great fun. He has high standards for training delivery which ensures best-in-class learning experience for participants. Justin is very thoughtful and collaborative as a facilitation mentor and partner. Being a leader of Hilton Extended Learning Networking (ELN) he generously shared with me his massive knowledge and experience on certain stage of my career and I’m really grateful meeting him on my professional path.
Jody Hayes
To me, a crucial part of successful learning is having a facilitator who not only knows their subject in great detail, but also knows their audience and has the ability to tailor and deliver content, that makes learning fun. Justin has those attributes and a lot more. I'm genuinely privileged to have experienced a number of training courses with Justin over the years and can safely say that my skill set, work ethic and time management is in a much better position because of not only what he's taught me, but the way he delivered it. The way I structure my working day to maximize productivity and the mindset in which I approach things is largely in part to his work. I'm grateful for the help and guidance he's offered in his own free time as well as I've begun a new venture. I couldn't recommend him enough for training or content delivery - a thoroughly excellent trainer!
LinkedIn User
I've known Justin for over 10 years. I've known him as a trainer, a colleague and my boss. Justin has what trainers need but don't always posses - passion for the topic! As trainers, you might have delivered the same session 100 times but Justin will make you feel as if it's his first time, every time. He'll bring his unique perspective on the subject, his interest in the topic and his abundance of real life experience to make the training truly effective. I hope you have Justin as your trainer one day.
Inna Kniazieva
I had memorable experience of working with Justin during my employment at Hilton. He is great mentor and open-minded person, full of enthusiasm and wisdom. I really enjoyed the energy flow during class that we’ve co-facilitated in the UK for Hilton team leaders. Although we saw each other for the first time in person, it seemed that we know each other for ages, that’s how friendly and easygoing he is. Justin knows how to make not only use of the learning experience, but also the great fun. He has high standards for training delivery which ensures best-in-class learning experience for participants. Justin is very thoughtful and collaborative as a facilitation mentor and partner. Being a leader of Hilton Extended Learning Networking (ELN) he generously shared with me his massive knowledge and experience on certain stage of my career and I’m really grateful meeting him on my professional path.
Jody Hayes
To me, a crucial part of successful learning is having a facilitator who not only knows their subject in great detail, but also knows their audience and has the ability to tailor and deliver content, that makes learning fun. Justin has those attributes and a lot more. I'm genuinely privileged to have experienced a number of training courses with Justin over the years and can safely say that my skill set, work ethic and time management is in a much better position because of not only what he's taught me, but the way he delivered it. The way I structure my working day to maximize productivity and the mindset in which I approach things is largely in part to his work. I'm grateful for the help and guidance he's offered in his own free time as well as I've begun a new venture. I couldn't recommend him enough for training or content delivery - a thoroughly excellent trainer!
LinkedIn User
I've known Justin for over 10 years. I've known him as a trainer, a colleague and my boss. Justin has what trainers need but don't always posses - passion for the topic! As trainers, you might have delivered the same session 100 times but Justin will make you feel as if it's his first time, every time. He'll bring his unique perspective on the subject, his interest in the topic and his abundance of real life experience to make the training truly effective. I hope you have Justin as your trainer one day.
Inna Kniazieva
I had memorable experience of working with Justin during my employment at Hilton. He is great mentor and open-minded person, full of enthusiasm and wisdom. I really enjoyed the energy flow during class that we’ve co-facilitated in the UK for Hilton team leaders. Although we saw each other for the first time in person, it seemed that we know each other for ages, that’s how friendly and easygoing he is. Justin knows how to make not only use of the learning experience, but also the great fun. He has high standards for training delivery which ensures best-in-class learning experience for participants. Justin is very thoughtful and collaborative as a facilitation mentor and partner. Being a leader of Hilton Extended Learning Networking (ELN) he generously shared with me his massive knowledge and experience on certain stage of my career and I’m really grateful meeting him on my professional path.
Jody Hayes
To me, a crucial part of successful learning is having a facilitator who not only knows their subject in great detail, but also knows their audience and has the ability to tailor and deliver content, that makes learning fun. Justin has those attributes and a lot more. I'm genuinely privileged to have experienced a number of training courses with Justin over the years and can safely say that my skill set, work ethic and time management is in a much better position because of not only what he's taught me, but the way he delivered it. The way I structure my working day to maximize productivity and the mindset in which I approach things is largely in part to his work. I'm grateful for the help and guidance he's offered in his own free time as well as I've begun a new venture. I couldn't recommend him enough for training or content delivery - a thoroughly excellent trainer!
LinkedIn User
I've known Justin for over 10 years. I've known him as a trainer, a colleague and my boss. Justin has what trainers need but don't always posses - passion for the topic! As trainers, you might have delivered the same session 100 times but Justin will make you feel as if it's his first time, every time. He'll bring his unique perspective on the subject, his interest in the topic and his abundance of real life experience to make the training truly effective. I hope you have Justin as your trainer one day.
Inna Kniazieva
I had memorable experience of working with Justin during my employment at Hilton. He is great mentor and open-minded person, full of enthusiasm and wisdom. I really enjoyed the energy flow during class that we’ve co-facilitated in the UK for Hilton team leaders. Although we saw each other for the first time in person, it seemed that we know each other for ages, that’s how friendly and easygoing he is. Justin knows how to make not only use of the learning experience, but also the great fun. He has high standards for training delivery which ensures best-in-class learning experience for participants. Justin is very thoughtful and collaborative as a facilitation mentor and partner. Being a leader of Hilton Extended Learning Networking (ELN) he generously shared with me his massive knowledge and experience on certain stage of my career and I’m really grateful meeting him on my professional path.
Jody Hayes
To me, a crucial part of successful learning is having a facilitator who not only knows their subject in great detail, but also knows their audience and has the ability to tailor and deliver content, that makes learning fun. Justin has those attributes and a lot more. I'm genuinely privileged to have experienced a number of training courses with Justin over the years and can safely say that my skill set, work ethic and time management is in a much better position because of not only what he's taught me, but the way he delivered it. The way I structure my working day to maximize productivity and the mindset in which I approach things is largely in part to his work. I'm grateful for the help and guidance he's offered in his own free time as well as I've begun a new venture. I couldn't recommend him enough for training or content delivery - a thoroughly excellent trainer!
Credentials
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Coaching Virtually
LinkedInNov, 2021- Oct, 2024 -
Learning WebEx
LinkedInJun, 2019- Oct, 2024 -
Effective Communicator, Level 3
Dale CarnegieSep, 2017- Oct, 2024 -
Innovator, Level 3
Dale CarnegieSep, 2017- Oct, 2024 -
Strategic, Level 3
Dale CarnegieAug, 2017- Oct, 2024 -
Expert Online Trainer Bootcamp
Dale Carnegie TrainingJul, 2017- Oct, 2024 -
Five Choices to Extraordinary Productivity
FranklinCoveyMay, 2017- Oct, 2024 -
Certified facilitator - The Leadership Challenge
Hilton WorldwideMar, 2016- Oct, 2024 -
First Aid
PFE FIRST AID TRAINING SERVICES LIMITEDSep, 2021- Oct, 2024
Experience
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JS Learning
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United Kingdom
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Hospitality
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1 - 100 Employee
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Founder
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Mar 2022 - Present
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Bournemouth University
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United Kingdom
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Higher Education
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700 & Above Employee
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Alumni Panel Member
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Mar 2020 - Present
Supporting the growth and continuous development of the Business School's degree programs to ensure industry relevance and alignment. Examples of support offered to date: - Attending Business School events as a guest speaker - 1-2-1 student coaching/mentoring Supporting the growth and continuous development of the Business School's degree programs to ensure industry relevance and alignment. Examples of support offered to date: - Attending Business School events as a guest speaker - 1-2-1 student coaching/mentoring
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Senior Manager Learning Experience EMEA
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Oct 2020 - Mar 2022
Leading an international team of high performers to ensure a quality learning experience for all.Key focus areas:- Leadership of 4 direct and 3 indirect high performers through a period of continuous growth, change, and alignment- Building and nurturing productive collaborative relationships with stakeholders across the Learning/Talent, Brand, and Commercial organisations at all levels to drive results and team member engagement- Supporting global learning programs to support Hilton's commercial recovery post-COVID- Building processes and procedures to align and build the Learning Experience team Show less
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Senior Manager of Learning Delivery, APAC & EMEA
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Jul 2018 - Sep 2020
Responsible for leading learning delivery for APAC & EMEA, and ensuring the Regional Learning Managers deliver high-quality instructor-led training (ILT) and virtual instructor-led training (VILT) programs for corporate, owned/managed and franchise audiences.Key focus areas:- Leadership of 5 direct reports – four Regional Learning Managers and an intern- Launching and growth of an ‘Extended Learning Network’ across the region- Ensuring a continuous focus on best-in-class delivery skills and excellent client partnerships. - Working closely with the Senior Director of Learning Delivery and Director of Learning for the Americas on measurement strategy, VILT logistics and innovation. - Liaise and consult with key regional brand stakeholders to understand and verify learning needs across the region- Leading and managing continuous change Show less
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Regional Manager Learning, Europe
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Feb 2015 - Jun 2018
Supporting Hilton’s expansion through collaboration with senior Management company representatives and Hilton stakeholders.Focus areas:- Facilitation of development of Leadership and Talent programmes to corporate and hotel audiences up to Senior Director level (including The Leadership Challenge, 5 Choices to Extraordinary Productivity, Situational Leadership, Coaching, and Retaining Talent)- Planning and management of immersion training for property leaders from full and focused service properties across EMEA- Direct and regular support for up to 15 pre-opening full service hotels at any one time, guiding General Managers through the brand training conversion/opening process, requiring patience and adaptability- Regular collaboration with the Talent Management team to ensure activity alignment - Ownership of global pilot of Franklin Covey’s 5 Choices training via the ‘LiveClicks’ platform (virtual delivery)- Facilitation of brand and culture Train The Trainer to support enhanced guest satisfaction and TripAdvisor metrics- Selection and development of Hilton talent to facilitate an ‘Extended Learning Network’ – HODs delivering on behalf of the brand- Supporting Hilton’s corporate responsibility initiatives through engagement with head office events Show less
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St John Ambulance
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Hospital & Health Care
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1 - 100 Employee
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Volunteer Vaccinator
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Dec 2020 - Feb 2022
Supporting my local community in the fight against the COVID-19 pandemic by administering vaccines with care and compassion, in line with NHS and St. John Ambulance guidelines. Supporting my local community in the fight against the COVID-19 pandemic by administering vaccines with care and compassion, in line with NHS and St. John Ambulance guidelines.
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Caffè Nero
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United Kingdom
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Hospitality
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700 & Above Employee
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UK Training Manager
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Oct 2013 - Feb 2015
Management and coaching of the UK Training Team to deliver high standards of talent, leadership and technical training programmes. Redesign of Caffé Nero’s learning & development strategy to offer a range of blended interventions whilst embedding a culture of self-owned personal development. Key focus: - Design and launch of a 3-tier Centre of Excellence Store Manager development programme. Identification, and engagement of 100 ‘top talent’ store managers to create a talent pool for area management opportunities. - Collaboration with the Recruitment Manager and Regional Operations Manager to design and rollout a bespoke recruitment training programme, introducing and upskilling Store Managers in competency based interviewing techniques. - Collaboration with external vendors to design, launch, and rollout Caffé Nero’s first online Learning Management System. - Use of Articulate Storyline to create bespoke online learning content for an improved customer journey and payroll efficiencies. Regular updating up to CEO level. Show less
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Cluster Training Manager
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Mar 2012 - Oct 2013
Learning & talent development of the UK’s highest revenue-generating cluster. Strong influence, senior stakeholder management skills, and alignment of activities with strategic priorities were key to build relationships, demonstrated through collaboration with the Global Culture Director to design, pilot and evaluate a now live global empowerment and problem resolution programme.Key focus:- Identification, development, and succession planning of Hilton ‘Top Talent’- Successful cluster launch and support of the Hilton Apprenticeship Programme - Design and delivery of a bespoke London Olympics Cultural training workshop- Testing of the new Hilton Learning Management System (Success Factors) Show less
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Cluster Training Manager
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Oct 2009 - Mar 2012
A patient, resilient approach to create and launch the learning and development function in the clusterKey focus:- Engagement of General Managers to build long term trust in Learning & Development- Design and delivery of talent and management development programmes for team members, supervisors, and HODs- Collaboration with internal partners and 3rd party suppliers to drive legal and Hilton compliance from nil to 100% within 18 months- Creation and implementation of a bespoke Problem Resolution Masterclass to drive UK-wide behavioural change. Results included notable uplift in customer satisfaction metrics: 30% in team member ‘Attitude’, and 2% in ‘Overall Experience’, winning the European Culture Award, 2011 Show less
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MICROS Systems UK Limited
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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IT Systems Installer/Trainer
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Mar 2008 - Oct 2009
Planning, installation, bespoke configuration, and in person classroom training of Opera Sales & Catering across luxury UK hotels. Critical to this role was the ability to engage a group at varying levels in the step by step training process of Opera. Planning, installation, bespoke configuration, and in person classroom training of Opera Sales & Catering across luxury UK hotels. Critical to this role was the ability to engage a group at varying levels in the step by step training process of Opera.
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RAMADA
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India
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Hospitality
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100 - 200 Employee
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Food & Beverage Services Manager
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Jun 2006 - Mar 2008
Management of the Food & Beverage team to achieve 4* hotel status. Management of the Food & Beverage team to achieve 4* hotel status.
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Placement Trainee
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Aug 2004 - Sep 2005
Training need analysis and the implementation of the SAP R/3 system across the plant. Supported end-user training from a logistics perspective to ensure successful learning and adoption. Training need analysis and the implementation of the SAP R/3 system across the plant. Supported end-user training from a logistics perspective to ensure successful learning and adoption.
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Silver Service Waiter & Barman
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Oct 1999 - Sep 2002
Silver service waiter and barman Silver service waiter and barman
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Camp Kinder Ring
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Non-profit Organizations
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1 - 100 Employee
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Counsellor & Assistant Group Leader
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Jun 2001 - Aug 2001
Pastoral care of up to 40 children during the summer seasons on 2001, 2002, 2003. Pastoral care of up to 40 children during the summer seasons on 2001, 2002, 2003.
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Education
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2002 - 2006
Bournemouth University
BA (Hons), Business Studies -
1999 - 2001
Orpington College
GNVQ (Advanced), Business Studies -
1994 - 1999
Cleeve Park
GCSE's (11 A-C)
Community
