Experience

Goodwill of the Finger Lakes

• United States
• Retail
• 1 - 100 Employee

• Desktop Support II

  • Jul 2023 - Present

• IT Desktop Support

  • Feb 2022 - Jul 2023



Maven Technologies, LLC

• United States
• Environmental Services
• 1 - 100 Employee

• Computer Technician

  • Jan 2021 - Feb 2022



ProTek Recycling

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Computer Technician

  • Aug 2019 - Dec 2020

  • Easy to medium level repair/replacements including RAM, hard drive, battery power adapter, screen, and keyboard • Hard level repair/replacements including screens (glued), hard to access components, and device driver issues • Install operating systems and troubleshoot software issues of Windows and MacOS machines • Refurbish workstations, desktop PCs, laptops, point of sale systems, servers, and networking equipment • Easy to medium level repair/replacements including RAM, hard drive, battery power adapter, screen, and keyboard • Hard level repair/replacements including screens (glued), hard to access components, and device driver issues • Install operating systems and troubleshoot software issues of Windows and MacOS machines • Refurbish workstations, desktop PCs, laptops, point of sale systems, servers, and networking equipment



Kaplan Computers

• Manchester, CT

• Refurb / Service Tech

  • Sep 2017 - Aug 2019

  Test and clean desktop PC’s and laptops to ready them for resale Upgrade machines as needed to meet consumer needs Test and program Apple products such as MacBooks, iMacs and iPads Process incoming inventory into QuickBooks to ensure accurate item counts Process returns for defective merchandise Assist the Service Department when needed, processing incoming tickets, performing repairs, and calling clients with diagnostic results Test and clean desktop PC’s and laptops to ready them for resale Upgrade machines as needed to meet consumer needs Test and program Apple products such as MacBooks, iMacs and iPads Process incoming inventory into QuickBooks to ensure accurate item counts Process returns for defective merchandise Assist the Service Department when needed, processing incoming tickets, performing repairs, and calling clients with diagnostic results



Quality Computer Systems

• Store Manager

  • Apr 2011 - May 2013

  Professionally advised customers before, during and after the purchase of new or used computer equipment.Placed orders for inventory, monitored daily profits and expenses and reported results to store owner. Provided customers with technical support and warranty services for both custom built and refurbished computers.

• Computer Repair Specialist

  • Jun 2007 - Apr 2011

  Diagnosed and repaired customer’s desktop computers, laptops and mobile devices, such as cell phones and tablets.Designed and built custom computers for both personal and small business use. Applied positive customer service with customer’s technical questions and provided information for general computer security and preventing virus attacks.



Walmart

• United States
• Retail
• 700 & Above Employee

• Pharmacy Technician

  • Feb 2006 - Jun 2009

  My primary job was to fill prescriptions and provide customer service. I was also responsible for answering phones and working out technical problems with insurance claims

• Electronics Sales Associate

  • Mar 2004 - Feb 2006

  My primary job was to supply customer service in the electronics department. I was responsible for helping customers with any questions relating to consumer electronics such as camera's, Televisions, Personal Computers, Portable devices such as digital music players, Digital Camera's, Laptop Computers.