Experience

Altair Global

• United States
• Human Resources Services
• 400 - 500 Employee

• Director Of Client Services

  • Apr 2019 - Present

  Walnut Creek, California Primary accountability for strategic management of multiple clients across the region including retention, service delivery, client satisfaction, relationship development, Operations team performance, revenue generation, supply chain performance, account growth, and profitability. Other responsibilities include: - Leverage data for analysis and program recommendations for clients - Conduct regular visits to clients in assigned portfolio, including annual account reviews -… Show more Primary accountability for strategic management of multiple clients across the region including retention, service delivery, client satisfaction, relationship development, Operations team performance, revenue generation, supply chain performance, account growth, and profitability. Other responsibilities include: - Leverage data for analysis and program recommendations for clients - Conduct regular visits to clients in assigned portfolio, including annual account reviews - Ensure direct resolution of client issues and involve other team members as appropriate - Develop strategic client retention initiatives - Develop opportunities for new services and revenue generation within assigned portfolio - Partner with global operations team(s) to ensure service excellence - Participate in the acquisition of new clients including acting as a subject matter expert for the RFI/RFP process, assisting in planning for and participating in presentations, and referring new business opportunities as appropriate - Consult on policy updates/revisions as appropriate - Review internal and external client reports for accuracy and follow up on revisions as needed - Assist with group move planning, preparation, consultation and execution - Ensure appropriate maintenance of client database with detailed accounting of contact information, contract information, etc. - Work collaboratively within a cross-functional team environment to utilize appropriate resources and resolve client issues effectively - Participate in new client implementations as appropriate Show less



Sirva

• United States
• Real Estate
• 700 & Above Employee

• Account Project Manager

  • May 2018 - Apr 2019

  Surprise, AZ SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied, northAmerican, SMARTBOX, and Allied Pickfords. For more… Show more SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied, northAmerican, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.

• Corporate Program Manager

  • Aug 2016 - Apr 2019

  Surprise, AZ SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied, northAmerican, SMARTBOX, and Allied Pickfords. For more… Show more SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied, northAmerican, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.



BGRS

• United States
• Human Resources Services
• 700 & Above Employee

• Team Lead, Client Services

  • Oct 2015 - Aug 2016

  Brookfield Global Relocation Services (Brookfield GRS) is the trusted leader for the design and management of domestic and international relocation and assignment services. Operating from regional offices in Asia, Europe, North America and South America, Brookfield GRS supports relocating employees of multinational companies from around the world (35% of Fortune 100 companies), as well as governments of Canada and the USA. Brookfield GRS is a division of Brookfield Asset (NYSE: BAM… Show more Brookfield Global Relocation Services (Brookfield GRS) is the trusted leader for the design and management of domestic and international relocation and assignment services. Operating from regional offices in Asia, Europe, North America and South America, Brookfield GRS supports relocating employees of multinational companies from around the world (35% of Fortune 100 companies), as well as governments of Canada and the USA. Brookfield GRS is a division of Brookfield Asset (NYSE: BAM, TSX: BAM.A), a specialist asset management company focused on property, power, infrastructure assets and real estate. Show less



Oakwood

• Singapore
• Hospitality
• 700 & Above Employee

• Client Service Representative

  • Jun 2015 - Oct 2015

  Arizona Process and fulfill inbound temporary housing requests from corporate relocation company contacts. Create and complete reservation paperwork. Partner with local and international offices to increase sales opportunities to reservations and providing exceptional customer support to meet the temporary housing needs of the company’s top national customers. Build effective relationships with internal and external customers to assure effective, efficient and productive experiences. Respond to a large… Show more Process and fulfill inbound temporary housing requests from corporate relocation company contacts. Create and complete reservation paperwork. Partner with local and international offices to increase sales opportunities to reservations and providing exceptional customer support to meet the temporary housing needs of the company’s top national customers. Build effective relationships with internal and external customers to assure effective, efficient and productive experiences. Respond to a large volume of segmented account requests via telephone and email in a timely manner. Performing a needs assessment with clients to assure each sales opportunity captures the appropriate Critical to Service metrics. Show less



BGRS

• United States
• Human Resources Services
• 700 & Above Employee

• Team Leader, Supply Chain Management

  • Jun 2014 - Apr 2015

  Scottsdale, AZ Manage the supplier network in the Americas region, reporting into the regional head of Supply Chain Management (SCM). Take lead in Request for Proposal projects to regularly re-select network of suppliers, negotiate pricing, put contracts in place, provide training on client policies and company procedures, establish performance standards, and measure results. Responsible for supporting business development and operations by providing internal training on service programs and facilitating… Show more Manage the supplier network in the Americas region, reporting into the regional head of Supply Chain Management (SCM). Take lead in Request for Proposal projects to regularly re-select network of suppliers, negotiate pricing, put contracts in place, provide training on client policies and company procedures, establish performance standards, and measure results. Responsible for supporting business development and operations by providing internal training on service programs and facilitating transition meetings and client presentations. Managed services include: destination services, temporary accommodation, spousal assistance, and educational placement services. Brookfield Global Relocation Services (Brookfield GRS) is the trusted leader for the design and management of domestic and international relocation and assignment services. Operating from regional offices in Asia, Europe, North America and South America, Brookfield GRS supports relocating employees of multinational companies from around the world (35% of Fortune 100 companies), as well as governments of Canada and the USA. Brookfield GRS is a division of Brookfield Asset (NYSE: BAM, TSX: BAM.A), a specialist asset management company focused on property, power, infrastructure assets and real estate.

• International Consultant

  • Jul 2013 - Jun 2014

  Scottsdale, AZ Provided Global Assignment Services to clients' employees and their families. Managed the smooth transition of the assignee and family to their new location by applying the main point of co-ordination concept and provided ongoing support during the assignment, including repatriation where appropriate. To provide Premier Service to the client and their employees at all times during the assignment.

• Consultant

  • Jun 2012 - Jul 2013

  Scottsdale, Arizona Administer the client policy in order to assist the transferee with their move and provide the applicable services. Ensure that payments, i.e., lump sum, miscellaneous expense allowance, return trips, lease termination and temporary housing, are initiated and processed in a timely manner.



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Initiations Auditor

  • May 2011 - Jul 2012

  Scottsdale, Arizona Audit internal and external initiations, process improvements, create and update initiation forms, process initiations proficiently, work towards accuracy goals for individual, team and company, participate in initiation projects, meet daily deadline goals, and maintain on-hold queue

• Initiations Processor

  • Oct 2010 - May 2011

  Scottsdale, Arizona Process initiations proficiently, work towards accuracy goals for individual, team and company; participate in initiation projects, meet daily deadline goals, maintain on-hold queue



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer Sales/Service Representative

  • Nov 2008 - Oct 2010

  Peoria, Arizona Provide customer service and sales assistance, work towards sales goals and objectives, both for team and individual



Best Buy

• Retail
• 700 & Above Employee

• Operations Supervisor

  • Oct 2007 - Oct 2008

  Peoria, Arizona Operations Senior duties in addition to finding and creating new ways to better the amount of sales for the store, team leader, conducting meetings with team about store sales and information, hiring, scheduling, participating in leadership meetings, in charge of key calls and overrides, managing my operations team

• Operations Senior

  • Mar 2005 - Oct 2007

  Peoria, Arizona Coached and trained employees, customer service, dealt with customer issues, signed customers up for credit cards, ensured the store ran smoothly and according to company policy, assisted the Operations Supervisor, counted registers and did cash deposits