Senior Director of Facilities & Infrastructure

• Aug 2023 - Present

System Administrator

• Sep 2018 - Jul 2023

Service Desk Manager

• Apr 2018 - Aug 2018

Desktop Support Specialist Team Lead

• Sep 2016 - Apr 2018

Mac Support Specialist

• Mar 2016 - Sep 2016

Desktop Support Specialist specializing in Mac Desktop Support.

Genius

• Feb 2014 - Mar 2016

I address customer concerns relating to Macintosh Computer Hardware and Software, iPhones, iPads, and other Apple accessories. I help determine the cause of a problem in a timely fashion, and present solutions to determine what is best for the customer. I also perform repairs, focusing on a customer's experience to minimize downtime without incurring unnecessary costs and repeated visits. Additionally, I mentor colleagues to identify challenges and opportunities, and leverage my experience to help others grow both within their existing roles, or into new ones. Show less

Family Room Specialist

• Jun 2012 - Jan 2014

I troubleshoot and repair iOS devices including the iPhone, iPad and iPods in a timely fashion to ensure customers and business users never miss a beat with one of their most important tools and toys. I also facilitate training for members of the One to One program, empowering new users to get past the feeling of intimidation and get the most out of the newest technology.

Specialist

• Oct 2010 - Jun 2012

-Technical appointments to repair Computers, iPads, iPods and iPhones.-Troubleshooting and identifying software and hardware problems-Repairing hardware on Computers and iPhones-Scheduling Appointments for customers and facilitating the flow of traffic-Keeping up to date on new technologies and emerging issues

Lifeguard/ Assistant Manager

• Jun 2006 - Jun 2010

As an Assistant Manager and Lifeguard, I was responsible for the safety of up to 100 boaters, as well as the smooth operation of walk in renters, reservations, and groups of over 100. By coordinating a team of up to 6, we effectively helped customers promptly while minimizing wait times during peak hours. This took place while responding to whistles or calls of overturned boats, caused by overzealous customers. Additionally, I was responsible for maintenance of up to 140 boats in total, including canoes, kayaks, pedal boats and row boats. Through a flexible schedule and lots of innovation, I balanced minimizing costs, while also minimizing downtimes. This contributed to the ongoing growth of a family owned small business. Show less

Customer Service

• Jun 2004 - Jun 2006

I helped first time customers and more experienced boaters decide which boats were the best fit for their abilities. By giving basic instructions and ensuring all boaters were equipped with lifejackets, I ensured everybody was setup with everything they needed to have a good time. I was also responsible with helping with groups as large as 100 getting on and off the water.