Experience

NEED2

• Health, Wellness & Fitness
• 1 - 100 Employee

• Relief Staff - Program Facillitator

  • May 2014 - Present

  Take part in chats with users age 30 and under to provide emotional support, in an online live chat counselling styled service. Chats require risk assessment for both self-injury and suicide, connecting users with additional resources, as well as sending interventions when appropriate. Support volunteers in their chats aiding with the development of their skills and following chats with debriefing. Additionally responsible to monitor and respond to online forum where users may seek additional support outside of chat hours. Show less



ARC - Accounts Recovery Corp

• Canada

• I.T. Administrator

  • Oct 2007 - Apr 2014

  - Phone support with friendly, nonjudgmental communication style in order to convey understanding of technical issues and to diffuse tension among other departments and staff. - Understanding of the importance and necessity of confidentiality. - Ability to work under extremely high stress situations. - Server room key holder / federal clearance for file access. - Phone support with friendly, nonjudgmental communication style in order to convey understanding of technical issues and to diffuse tension among other departments and staff. - Understanding of the importance and necessity of confidentiality. - Ability to work under extremely high stress situations. - Server room key holder / federal clearance for file access.