Director of Customer Success

• Jan 2022 - Present

Director Of Business Operations

• Feb 2021 - Jan 2022

Hospitality Experience Manager - AM

• Sep 2019 - Jan 2022

GM

• Jul 2015 - Sep 2019

Manage all hotel, spa and restaurant operations with a focus on attention to detail, organization, cleanliness and efficiency. Provide strong leadership skills to create an environment where team members demonstrate pride, commitment and teamwork. Working with the chef to help develop restaurant menus, ordering, policies and practices. Striving for well executed food sourced from the finest local provers possible. Working with chef on the growth and expansion of the restaurant. Coordinating all construction and development projects for the company. Helping to grow spa business, private events, and in house catering. Show less

Director of Operations

• Jun 2011 - Jun 2015

Oversee daily operations of a fine dining dinner concept, gourmet cafe, catering company, floral/gift shop, directing financial, human resources, marketing and inventory control functions. - Established one-acre organic farm growing vegetables and flowers for use at corporate restaurants and floral shop, collaborating with chef to determine product needs. - Plan innovative and visually appealing store layouts and design displays to keep Walton’s top of mind with customers. - Recommend locations for new facilities while overseeing remodeling and renovation of existing facilities. Show less

Chef Partner

• Apr 2005 - May 2011

Led business operations of established café and catering company, employing over 30 employees and generating $4.5M+ in sales annually. - Directed employment functions for kitchen staff, including recruitment and hiring of cooks and other kitchen employees. - Demonstrated new cooking techniques and equipment to staff, encouraging innovation and use of new applications for customer enjoyments. - Oversaw back of house quality assurance, monitoring sanitation practices and compliance with health and fire regulations related to food prep, serving and building maintenance in kitchens and dining areas. Show less