Justin Rahn
Account Executive at Iron Horse- Claim this Profile
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Topline Score
Bio
Joe Nagy
I hired Justin to replace a mis-cast team member and he's done a fantastic job in the Customer Success role. His past work as a direct salesperson is valuable when up/cross-selling Zetta solutions. He has a real knack for both comforting a customer so that they feel like their issues have been heard and then either championing those issues to our team or explaining why the policy in question is in place. His record of increased ARR and retention is a testament to his abilities. He also worked with the CFO to create reporting used in weekly meetings with the CEO to update the team on expected ARR in coming months. I recommend him with no reservations for a Customer Success or a straight sales role.
Hilary Hendershott, MBA, CFP®
Justin is dedicated, hard-working, and extremely thoughtful. He always keeps his word, and has a positive attitude. I'd consider him an asset to any team.
Joe Nagy
I hired Justin to replace a mis-cast team member and he's done a fantastic job in the Customer Success role. His past work as a direct salesperson is valuable when up/cross-selling Zetta solutions. He has a real knack for both comforting a customer so that they feel like their issues have been heard and then either championing those issues to our team or explaining why the policy in question is in place. His record of increased ARR and retention is a testament to his abilities. He also worked with the CFO to create reporting used in weekly meetings with the CEO to update the team on expected ARR in coming months. I recommend him with no reservations for a Customer Success or a straight sales role.
Hilary Hendershott, MBA, CFP®
Justin is dedicated, hard-working, and extremely thoughtful. He always keeps his word, and has a positive attitude. I'd consider him an asset to any team.
Joe Nagy
I hired Justin to replace a mis-cast team member and he's done a fantastic job in the Customer Success role. His past work as a direct salesperson is valuable when up/cross-selling Zetta solutions. He has a real knack for both comforting a customer so that they feel like their issues have been heard and then either championing those issues to our team or explaining why the policy in question is in place. His record of increased ARR and retention is a testament to his abilities. He also worked with the CFO to create reporting used in weekly meetings with the CEO to update the team on expected ARR in coming months. I recommend him with no reservations for a Customer Success or a straight sales role.
Hilary Hendershott, MBA, CFP®
Justin is dedicated, hard-working, and extremely thoughtful. He always keeps his word, and has a positive attitude. I'd consider him an asset to any team.
Joe Nagy
I hired Justin to replace a mis-cast team member and he's done a fantastic job in the Customer Success role. His past work as a direct salesperson is valuable when up/cross-selling Zetta solutions. He has a real knack for both comforting a customer so that they feel like their issues have been heard and then either championing those issues to our team or explaining why the policy in question is in place. His record of increased ARR and retention is a testament to his abilities. He also worked with the CFO to create reporting used in weekly meetings with the CEO to update the team on expected ARR in coming months. I recommend him with no reservations for a Customer Success or a straight sales role.
Hilary Hendershott, MBA, CFP®
Justin is dedicated, hard-working, and extremely thoughtful. He always keeps his word, and has a positive attitude. I'd consider him an asset to any team.
Credentials
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On Leadership by Jeff Weiner
LinkedInOct, 2020- Nov, 2024 -
Conversational Sales Certification
DriftOct, 2021- Nov, 2024
Experience
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Iron Horse
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United States
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Advertising Services
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1 - 100 Employee
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Account Executive
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Jun 2020 - Present
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atEvent
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United States
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Events Services
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1 - 100 Employee
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Customer Success Manager
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Feb 2018 - Present
atEvent is one lead capture solution for all your events. Scan, check-in, or enter leads anywhere around the event, add custom qualifiers, and sync to your MA/CRM. Pick up the right signals from prospects on the event floor and then quickly and seamlessly deliver relevant, contextual information to your sales team so they can continue the conversation where it left off. Optimize event performance, accelerate your pipeline, and drive ROI. atEvent is one lead capture solution for all your events. Scan, check-in, or enter leads anywhere around the event, add custom qualifiers, and sync to your MA/CRM. Pick up the right signals from prospects on the event floor and then quickly and seamlessly deliver relevant, contextual information to your sales team so they can continue the conversation where it left off. Optimize event performance, accelerate your pipeline, and drive ROI.
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Zetta Inc
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United States
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Computer Networking Products
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1 - 100 Employee
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Customer Success Manager
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Aug 2016 - Aug 2017
Zetta acquired by Marlin Equity and merged with ArcserveSaaS – Enterprise-Grade Cloud Backup (BaaS) and Disaster Recovery as a Service (DRaaS)As Customer Success Manager:- Owned client lifecycle from close to retention, user adoption, overall success - Responsible for Top Direct and Channel Partners interfacing with customer stakeholders- Negotiated all upsells, cross-sells along with renewals helping to increase annual revenue per account- Worked cross-functionally with internal teams to grow clients into advocates, resolve client issues, along with bringing client feature requests- Reported customer trends along with expected ARR in coming months along with renewals - Tracked resolution of escalated issues and reported on them to clients and internal teams
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Customer Success and Operations Executive
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May 2015 - Aug 2016
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Account Manager
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Jan 2007 - May 2015
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Service Manager
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Nov 2004 - Dec 2006
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Education
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Washington State University - College of Business and Economics
Bachelor of Arts in Business Administration
Community
