Experience

Mojang Studios

• Sweden
• Computer Games
• 400 - 500 Employee

• Support Manager - Minecraft Education

  • Apr 2021 - Present

  Manage the Minecraft Education support desk and ensure we are providing quality customer experiences and helping IT admins, teachers, and other education leaders resolve issues surrounding purchasing or using Minecraft: Education Edition. I also lead projects to improve our app's licensing and assist with managing launching new updates/betas. Contract through Apex Systems. Manage the Minecraft Education support desk and ensure we are providing quality customer experiences and helping IT admins, teachers, and other education leaders resolve issues surrounding purchasing or using Minecraft: Education Edition. I also lead projects to improve our app's licensing and assist with managing launching new updates/betas. Contract through Apex Systems.



Riot Games

• United States
• Computer Games
• 700 & Above Employee

• Technical Support Team Lead

  • May 2020 - Apr 2021

  Help build an environment that facilitates agent growth, success, and fulfillment for the Technical Support Team, while the agents in turn support Riot Games' products including League of Legends, TeamFight Tactics, Legends of Runeterra, VALORANT, and Wild Rift.

• Technical Support Subject Matter Expert

  • Jun 2018 - May 2020

  Prepare Riot Games Tech Player Support Agents with the tools, training, knowledge, and resources to provide the best possible experience for players with technical issues in League of Legends and other Riot Games products.

• Technical Support Agent

  • Apr 2017 - Jun 2018

  Get players back in game as quick as possible by resolving their technical issues and providing an engaging experience in the process.



Volt Technical Resources

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• QA Analyst

  • Feb 2017 - Mar 2017

  Game testing and bug detection/reporting prior to release for AAA game studios in Seattle, WA Game testing and bug detection/reporting prior to release for AAA game studios in Seattle, WA



Skagitek

• Anacortes, Washington

• Web Designer

  • Jun 2013 - Mar 2017

  Develop and update websites, provide customer service/support Brainstorm new directions to grow the company and report directly to CEO Develop and update websites, provide customer service/support Brainstorm new directions to grow the company and report directly to CEO



.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Contract Quality Assurance Engineer

  • Jan 2013 - Feb 2013

  Build Verification Tests of DeliveryTrack, a handheld document management program Build Verification Tests of DeliveryTrack, a handheld document management program