Experience

Carolinas College of Health Sciences
• United States
• Higher Education
• 1 - 100 Employee
• Director of Financial Aid

  • May 2022 - Present


Pichey Enrollment Management Consulting

• United States
• Higher Education

• Managing Partner

  • Oct 2021 - Present

  Managing partner of enrollment management third-party servicing company, with an expertise in financial aid management and processing. Managing partner of enrollment management third-party servicing company, with an expertise in financial aid management and processing.



Columbia College (SC)

• United States
• Higher Education
• 100 - 200 Employee

• Senior Director of Financial Aid

  • Jul 2019 - May 2022

  • Instrumental in applying strategic support to key stakeholders in ways that promote the company's culture, providing oversight of the progress of operations through development of efficient strategies and tactics. • Ensure compliance in all areas through a focus on regulating all federal, state, institutional, and endowed funds. • Drive growth in quality assurance, following all federal, state, and institutional policies and procedures. • Partner cross-functionally to create institution’s yearly budget. • Vital as a lead member of the institution as compliance officer with all federal and state laws and regulations. • Design and deliver policy and procedures manual for the department. • Lauded for spearheading a lucrative endowment policy. • Provide oversight and direction for departmental staff personal development and cross- departmental training through mentoring and coaching staff in preparation for the next level. • Known as a problem solver, navigating all client escalations. • Delegated personnel action items such as new hire paperwork, approving timesheets and leave request, and managing performance evaluation process for direct reports, streamlining strategies to increase process efficiency. • Corresponded with institution executives and external stakeholders in all matters related to department affairs. • Generated athletic financial aid reports for the Appalachian Athletic Conference and NAIA. • Proficient in PowerFaids and Jenzabar. Show less



York Technical College

• United States
• Higher Education
• 300 - 400 Employee

• Adjunct Instructor (Online, Hybrid, & Face-To-Face)

  • Aug 2014 - Jul 2019

  I teach the following courses:MGT 101 - Principles of ManagementCOL 103 - College SkillsBUS 101 - Introduction to Business

• Associate Director of Financial Aid

  • Jan 2014 - Jul 2019

  • Propelled success for the overall management of federal and state procured funds of over $20 million.• Key point of contact in talent acquisition and onboarding, handling personnel action items such as new hire paperwork, approving timesheets and leave requests, and managing performance evaluation process for direct reports.• Student Information System: Colleauge/Datatel

• Manager, State Programs & Client Services

  • Jul 2016 - 2019

  1. SAP Program Administration and Retention Management: Develop and manage plan for formal communication, intervention, and outreach to students in SAP program year-round. This includes monthly reporting to Academic Affairs and Enrollment Services leadership in addition to case management of SAP Warning and adverse status students. Promote retention and support College’s completion agenda through active intervention, communication, and other techniques. Meet or exceed college’s case management, outreach and retention goals for this population. 2. State of SC State Aid Program Administration: As a team, administers, manage, reconcile, and report on all of the State Programs. Verifies initial and continuing award eligibility based on CHE guidelines. Serves as CHE liaison for all state programs. Provide reports and analysis to Director of Compliance and Financial Aid. Ensure that proper training and guidance is provided to staff to service students.3. Client Services and Federal Aid Program Support: Provides financial aid counseling and assistance to students. Supervise and assists in processing awards for financial aid applicants through the College’s and Department of Education’s electronic processing systems; including processing applications and corrections, tracking and coding documents, completing the verification process, generating tracking letters and award notifications, awarding and packaging funds, and processing Return to Title IV calculations correctly as needed. Counsels and assists students and parents for assigned alphabet concerning opportunities, application processes, and eligibility for financial assistance programs. Within Federal, State and college guidelines, exercises professional judgment as needed to determine when special circumstances warrant a change in eligibility. Assists in staffing and providing quality customer service in the Enrollment Services reception area, including managing student traffic. Show less

• Student Services Program Coordinator II

  • Apr 2014 - 2019

  1. Administers, manages, reconciles, and reports on all of the State Programs, including LIFE Scholarship, South Carolina Need-Based Grant (SCNBG) and Lottery Tuition Assistance (LTA). Serves as CHE liaison for all state programs. 2. Manages and processes assigned caseload of new and returning students, providing financial aid customer service, counseling, and processing support. Includes processing of awards for financial aid applicants through the College’s and DOE’s electronic processing systems. Includes processing applications and corrections, tracking and coding documents, generating tracking letters and award notifications, awarding and packaging funds, adjusting origination and disbursement records, and calculating Return of Title IV. Within Federal, State and college guidelines, exercises professional judgment as needed to determine when special circumstances warrant a change in eligibility.3. Provides functional leadership and serves as primary point of contact for the College’s Satisfactory Academic Success Program. This includes processing, reporting, communication, and compliance.4. Serves as the primary verification processor and performs routine internal audits and file review for compliance for assigned student population. Reviews deregistration reports for assigned student population. Counsels students needing enrollment services. Assists in processing awards for financial aid applicants through the College’s and Department of Education’s electronic processing systems.5. Conducts financial aid presentations, serves on committees requiring financial aid expertise, and coordinates assigned special projects as assigned. Conducts and/or participates in cross-training to deliver and maintain knowledge and skills required to provide quality customer service to students. Responsible for the processing of professional judgments and verification according to Title IV guidelines. Show less



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Director of Finance

  • Jun 2010 - Mar 2014

  -Recruits, interviews, and recommends candidates for department positions. -Evaluates performance of direct reports regularly and takes corrective action as necessary to insure goals of the company and department are met. -Manages accounts receivables, prepares departmental reports, and recommends specific collection agency. -Manages administration of financial aid including development of scheduling plans for interviewing, tracking and follow up o financial procedures, documentation and maintenance of files and records. -Responsible for assisting the Director in preparing forecasts and budgets, as well as reporting deficiencies and exceptions to policy. -Confers with outside agencies regarding students’ eligibility for assistance.- -Manages college funds control including local banking relations, petty cash and cashier functions. -Determines eligibility for and tracking of Federal Work-Study awards. -Conducts entrance and exit interviews with students, advising them providing repayment schedule calculations. -Contacts students to advise of impending delinquent loan status.-Completes and analyzes financial reports. Show less



Centura College

• United States
• Education Management
• 100 - 200 Employee

• Financial Aid Officer

  • Aug 2009 - Jun 2010

  •Meet with all incoming students to start financial aid process •Explain types of aid and explain any documentation •Ensure that each student has tuition and fees covered •Monitor approvals for loan applications to ensure prompt receipt of funds •Maintain all tracking of documents for timeliness and accuracy •Regularly review incomplete files, past due funds, and any money not yet paid •Conduct internal audits to ensure all money is being received on time and for the right accounts Show less


Coastal Carolina University
• United States
• Higher Education
• 700 & Above Employee
• Assistant Resident Director

  • May 2007 - May 2008