Experience

Risk Control Technologies Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Jr. Implementation Consultant

  • Sep 2023 - Present

• Customer Support Analyst

  • Jan 2022 - Present

  - Possess a record of maintaining a consistent perfect customer satisfaction score for more than 17 months- Provides white glove service support to clients by responding to requests via virtual meetings and a ticketing system- Manages a fast-paced queue of support inquiries and requests via Zendesk and emails - Meticulously organize system deployments from planning to completion, including system demos - Coordinate with interdepartmental teams to complete various projects in a concise and timely manner- Develops system articles that empower clients to further enhance the overall experience- Understands and works with all RCT’s cloud-based system and mobile-based systems- Maintains a strong relationship with clients, anticipating and addressing concerns they have on a constant basis- Communicates technical concepts and procedures to clients and stakeholders in a clear and concise manner Show less



Centennial College Alumni Association

• Canada
• Higher Education
• 1 - 100 Employee

• President

  • Jun 2021 - Present

  - Represents more than 200,000 Centennial College Graduates- Establish the organization’s activities are compliant and in furtherance of its mission- Ensuring legal compliance (including all required filings) and sound risk management practices- Leading, managing, and developing the organization’s, employees, volunteers, and organizational culture- Monitoring, and assessing sound and compliant financial management practices (including budgeting)- Developing, informing, and supporting the board and the board committees to carry out their governance functions- Partnering with the Chair of the Board to help ensure the Board’s directives, policies, and resolutions are carried out- Working with the treasurer, bookkeeper and auditors, to build a yearly budget to be presented to the members and to stakeholders, as well as ensuring that the organization is using the funds responsibility - Developing and maintaining beneficial relationships with donors, funders, supporters, collaborators, allies, vendors, and other stakeholders- Ensuring effective external communications about the organization and its mission, priorities, importance, programs, and activities- Championing the organization and advocating its mission to internal and external stakeholders- Keeping informed and the organization’s leadership informed of significant developments and changes in the internal and external environment- Leading the organization’s planning processes- Serve as chairman of the executive committee- Presides over Annual General meetings and full board meetings in the Chairperson’s absence - Recommends what committees should be formed and who should chair them- Serves as the primary spokesperson for the organization- Lead the board in the performance of its responsibilities- Perform such duties as directed by the bylaws and the board Show less

• Director At Large

  • Feb 2021 - Jun 2021

  -Provided input and guidance on the strategic direction, programs, and operations of the Association, the Board-Joined committees and actively participate in project/program planning and execution.-Participated in annual strategic planning retreats – assist in setting short and long-term Association goals.-Promoted Alumni Association events and encourage other alumni to attend.-Officially represented the Alumni Association at special College events when asked, if possible.-Served as an ambassador for the Association and the College. Show less



Carry Telecom

• Canada
• Telecommunications
• 1 - 100 Employee

• Team Supervisor

  • Oct 2019 - Dec 2021

  -Leveraged a developmental approach to managing a team of 10, collaboratively identifying and implementing training and growth opportunities to help further their career-Exceeding client expectations, leading to 15+ commercial accounts renewing their contract within a year-On boarded new commercial account and provided trainings, knowledge articles and serves as point of contact-Maintained consistent growth in customer satisfaction and reviews -Coordinated and decreased both internal and external (ie CCTS/CPRST, CRTC, BBB and lawsuits) escalated cases on a timely basis-Prepared reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.-Assisted in the formulation and implementation of targets for individuals and the team-Anticipated and reported on issue trends by having team meetings, analyzing charts and surveys-Took on other tasks or projects to support employees, other managers, and call center operations-Responded to questions and inquiries in a timely and knowledgeable manner, and provided guidance and feedback-Answered representative’s questions, guiding them through difficult calls or issues, and diffusing angry customers-Kept management informed on issues, trends and persistent problems-Perform other tasks as assigned by senior management. Show less

• Customer Service Representative

  • Jul 2019 - Oct 2019

  -Performed an average of 60-70 inbound and outbound calls per day-Professionally provided answers and assisted with both sales-related customer and technical support inquiries-Managed large amounts of inbound and outbound calls in a timely manner while recording call activities into a computer information system software-Achieved call quality, productivity, and achieved conversion and revenue targets on orders-Utilized first call resolution on orders-Recorded and entered call activities into the system software Show less



College Student Alliance

• Canada
• Public Policy Offices
• 1 - 100 Employee

• Vice President

  • May 2018 - May 2019

  -Represents and advocate for 160,000 post-secondary students in the provincial government. -Directs organizations operations and goals. -Maintains high degree of professionalism, diplomacy and tactfulness. -Conducts executive decisions with integrity and knowledge. -Provides timely and accurate analysis of budgets in order to assist the Board and President in performing their responsibilities. -Organizes Board meetings on a monthly basis, and organizes emergency meetings whenever necessary -Take down minutes for meetings within the board and during plenary meetings. -Communicates with various colleges and stakeholders to ensure student’s knowledge and representation. -Maintains consistent connections with various college members. Show less



Centennial College Student Association Inc.

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Vice President

  • May 2018 - Apr 2019

  CCSAI Spirit Awards 2018-19 | Centennial College Presidential Spirit Awards 2019-An active executive member of the Board of Directors of the CCSAI and an active advocate for students rights, and organizing events and fairs-Member of various college committees and working groups; >College Council >TEDx Centennial College >Pride Committee >Fee Protocol >Syllabus/Curriculum Committee-Been involved in promoting services of the association through open house and fairs.-Collaborates with different college departments, schools and other services to promote services and events.-Promotes excellent student experiences through meeting with MPPs, and other college stakeholders.-Exhibits excellent strong communication such as; memorandums, email and presentation skills.-Maintains swift response to written and oral communication Show less

• Campus Director

  • May 2017 - Apr 2018

  National Champion for Yellow for Hellow Mental Health 2018 awareness campaign.-Participate actively and be a voting member of the CCSAI Programming Committee and providesverbal updates.-Works to support and improve the delivery of programs, activities and services at their campus-Provides oversight and suggest allocation for the campus activities budget-Works collaboratively with the Events Liaison to plan and execute events at their campus, andensure appropriate and timely promotion-Sits on College committees/taskforces/working groups as appointed by the Vice President/President and/or Executive Director/CEO-Participates in regular campus update meetings as called by the Vice President, these meetingsto be held at least a minimum of once a month-Follows and completes work plans as developed by the Vice President Show less



Centennial College

• Canada
• Higher Education
• 700 & Above Employee

• Fitness Attendant

  • Jan 2017 - Apr 2019

  -Provides excellent front desk services as first point of contact to students, staff and visitors. -Arranges and assisted in events, challenges, collaborations, and schedule appointments and classes. -Assists in inventory verification and product ordering. -Maintains composure and professionalism under pressure -Provides excellent front desk services as first point of contact to students, staff and visitors. -Arranges and assisted in events, challenges, collaborations, and schedule appointments and classes. -Assists in inventory verification and product ordering. -Maintains composure and professionalism under pressure



Centennial College International Education Centre

• Canada
• Higher Education
• 1 - 100 Employee

• Student Support Assistant

  • Jun 2018 - Aug 2018

  -Support team members during peak periods or as the need arises to ensure that established deadlines, goals and objectives of the International Education Office are met. -Reviews student applications, academic records and transcripts for completeness of data; validates and determines admissibility of new entrants. -Informs new entrants of admissions procedures, available program choices and alternatives to assist candidates in meeting their career or developmental needs. -Accurately recorded student details into the database -Resolved queries, and managed student and administration relations -Assisted events and fairs. -Provided outstanding administrative front service to current and prospective students. Show less



Nitsuj Construction Services Ltd.

• Kampala, Central Region, Uganda

• Construction Admin Intern

  • Jul 2013 - Aug 2016

  - Performed data entry, respond to email and phone calls and clerical duties in - Participated in the initial concept design sketches and assisted in presentations for client approval - Utilized AutoCAD functions such as paper space, and blocks to work out effective and flexible sets of drawings. - Assisted the architect with site visits and inspections - Assisted in selecting building materials and gathering samples for architects approval - Performed data entry, respond to email and phone calls and clerical duties in - Participated in the initial concept design sketches and assisted in presentations for client approval - Utilized AutoCAD functions such as paper space, and blocks to work out effective and flexible sets of drawings. - Assisted the architect with site visits and inspections - Assisted in selecting building materials and gathering samples for architects approval