Experience

PairSoft

• United States
• Software Development
• 1 - 100 Employee

• Support Engineer

  • Apr 2021 - Present



Kumon North America, Inc.

• United States
• Education Administration Programs
• 700 & Above Employee

• Teaching Assistant / Data Entry

  • Jan 2016 - Jul 2020

  -Utilize CMS software to enter client progress daily. Requires utmost attention to detail. -Oversee preparation of over 300 client records. Analyze and identify problems regarding data. -Kept optimal quality levels to prevent critical errors and support team performance targets. -Assisting students with math/reading comprehension. -Broke down complex problems into easier to understand concepts. -Utilize CMS software to enter client progress daily. Requires utmost attention to detail. -Oversee preparation of over 300 client records. Analyze and identify problems regarding data. -Kept optimal quality levels to prevent critical errors and support team performance targets. -Assisting students with math/reading comprehension. -Broke down complex problems into easier to understand concepts.



Miami-Dade County Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Junior IT Support

  • Sep 2018 - Jan 2019

  Provide technical support and assistance to district personnel Perform installation and updates of computer hardware and software Troubleshooting, maintenance, and repair of computer equipment, operating systems and technology tools Receive requests for technical support from administrators, teachers and students via Help Desk and Email Provide technical support and assistance to district personnel Perform installation and updates of computer hardware and software Troubleshooting, maintenance, and repair of computer equipment, operating systems and technology tools Receive requests for technical support from administrators, teachers and students via Help Desk and Email