Experience

ShareBuilders

• United States
• Technology, Information and Media
• 1 - 100 Employee

• Director Of Client Services

  • May 2022 - Present

• Director of Analyst Operations

  • Aug 2021 - May 2022

  • Create and manage a development plan for the department linking our goals with company OKRs • Communicate and collaborate with other product team managers and the Strategic Leadership Team concerning cross-department OKRs • Dictate, document, and communicate department policies that promote best practices for customer satisfaction and employee productivity • Facilitate and oversee department quality assurance testing of new features • Communicate with corporate client contacts to… Show more • Create and manage a development plan for the department linking our goals with company OKRs • Communicate and collaborate with other product team managers and the Strategic Leadership Team concerning cross-department OKRs • Dictate, document, and communicate department policies that promote best practices for customer satisfaction and employee productivity • Facilitate and oversee department quality assurance testing of new features • Communicate with corporate client contacts to ensure data accuracy and customer satisfaction • Conduct regularly scheduled individualized one-on-one meetings with each team member • Organize and lead weekly department meetings • Interview, hire, and train new employees

• Project Manager

  • Jan 2021 - May 2022

  • Facilitated long-term planning discussions with ShareBuilders and Efficio business stakeholders to guide the development team toward products that met revenue and retention goals • Collaborated with the development team to complete projects on time and within scope • Managed workflows in Atlassian products (Jira and Confluence) to track and oversee the development team’s progress

• Senior Pricing Analyst

  • Apr 2018 - Jan 2021

  Washington, Illinois • Led a team of analysts responsible for onboarding new clients which included verifying data, delegating and managing tasks, and collaborating with key employees in other departments • Tested and refined new software features in our quality assurance environment • Generated, prioritized, outlined, and submitted development ideas that increased departmental productivity

• Pricing Analyst

  • Apr 2015 - Apr 2018

  Washington, Illinois • Analyzed multiple types of data through complex software in order to price advertisements for television and radio stations throughout the country • Maintained dozens of databases for television and radio stations and met monthly maintenance deadlines • Corresponded with clients by phone and email to answer their questions and investigate data inconsistencies



Peoria Park District

• United States
• Recreational Facilities
• 1 - 100 Employee

• Groundskeeper - Newman Golf Course

  • Jun 2010 - Apr 2015

  Peoria, Illinois Area Responsible for training new employees. Coordinated maintenance projects with supervisor and other crew members. Prioritized various tasks based on golf course needs and weather.



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Summer Internship

  • Jun 2014 - Aug 2014

  Bloomington/Normal, Illinois Area Worked with Illinois State Alumni Director of Technology and Systems Integration on creating an algorithm that could flag alumni that were more likely to donate back to the university based on multiple variables I worked with while doing data entry.

• Data Entry

  • Jan 2013 - May 2014

  Bloomington/Normal, Illinois Area Updated various information of Illinois State alumni.