Experience

Progress Kemp

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• ITS Lead, Americas

  • Feb 2020 - Present

• IT Analyst

  • Feb 2013 - Feb 2020



Bluewolf, an IBM Company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• System Support Technician

  • Dec 2010 - Jan 2013

  • Responsible for all IT assets, includes keeping up to date inventory records, ordering, repairing, support, and maintenance. • Provide support for all 600+ employees across 7 U.S. offices, 1 EMEA office and many remote employees. • Network administration, including security management, internet access, office systems and applications support. • Track, prioritize and document requests using an IT support request system. • Google Apps administration, support and training along with Google Postini Services • Draft company policies related to IT, along with keeping up to date documentation on companies intranet site. • Manage a team of two other IT Jr. Support Technicians. • Negotiate contracts, provide cost effective solutions along with re-evaluating existing contracts and invoices. Show less



SUNY Research Foundation

• Information Systems Technician

  • Sep 2008 - Dec 2010

  • Responsible for servicing PCs (both Windows and Macintosh) in the office and in student dormitories, utilizing knowledge of hardware, software, operating systems, general networking, printers and other peripherals Includes: full OS re-installs, Ghost imaging, spyware and virus removal, network connectivity issues, and software updates • Second tier technical support on the telephone, in person, and through remote support; specifically regarding network connectivity issues, • Research into software to help better service the general public body of students and quicken turnaround time • Assist Student Technicians in diagnosis and remedy of difficult and uncommon user issues until a solution is reached • Experience with computers in foreign languages including: Chinese, German, Japanese and Korean Show less



Stony Brook University

• United States
• Higher Education
• 700 & Above Employee

• Student Service Technician

  • Sep 2007 - May 2010

  • Responsible for servicing PCs (both Windows and Macintosh) in the office and in student dormitories, utilizing knowledge of hardware, software, operating systems, general networking, printers and other peripherals Includes: full OS re-installs, Ghost imaging, spyware and virus removal, network connectivity issues, and software updates • Second tier technical support on the telephone, in person, and through remote support; specifically regarding network connectivity issues, • Research into software to help better service the general public body of students and quicken turnaround time • Assist Student Technicians in diagnosis and remedy of difficult and uncommon user issues until a solution is reached • Experience with computers in foreign languages including: Chinese, German, Japanese and Korean Show less