Experience

Arbitration Forums, Inc.

• United States
• Insurance
• 100 - 200 Employee

• Field Arbitration Manager

  • Oct 2011 - Present

  A Member Relations Field Arbitration Manager acts as a liaison between the company and our clients, and is a SME on arbitration rules, products, and procedures. This position has evolved over time and when I began with AF it was more "boots on the ground," facilitating physical arbitration hearings and managing arbitrators directly. Currently, while the primary function of the role remains (servicing clients and getting cases heard), the interactions between clients has become more high-level… Show more A Member Relations Field Arbitration Manager acts as a liaison between the company and our clients, and is a SME on arbitration rules, products, and procedures. This position has evolved over time and when I began with AF it was more "boots on the ground," facilitating physical arbitration hearings and managing arbitrators directly. Currently, while the primary function of the role remains (servicing clients and getting cases heard), the interactions between clients has become more high-level operational with points of contact being focused more on clients' leadership rather than solely with their functional representatives. Show less A Member Relations Field Arbitration Manager acts as a liaison between the company and our clients, and is a SME on arbitration rules, products, and procedures. This position has evolved over time and when I began with AF it was more "boots on the ground," facilitating physical arbitration hearings and managing arbitrators directly. Currently, while the primary function of the role remains (servicing clients and getting cases heard), the interactions between clients has become more high-level… Show more A Member Relations Field Arbitration Manager acts as a liaison between the company and our clients, and is a SME on arbitration rules, products, and procedures. This position has evolved over time and when I began with AF it was more "boots on the ground," facilitating physical arbitration hearings and managing arbitrators directly. Currently, while the primary function of the role remains (servicing clients and getting cases heard), the interactions between clients has become more high-level operational with points of contact being focused more on clients' leadership rather than solely with their functional representatives. Show less



Kemper

• United States
• Insurance
• 700 & Above Employee

• PIP Representive

  • 2010 - 2011

  In this role I mostly reviewing medical bills and injuries for motor vehicle accident relatedness, responded to attorney demands and disclosure requests subject to time constraints. I determined and calculated appropriate payments per the interpretation of respective insurance policies. However, the most exciting aspect of the work was identifying possible fraud indicators and reviewing files for potential SIU involvement. Some of my investigations led to arrests and ultimately the breaking… Show more In this role I mostly reviewing medical bills and injuries for motor vehicle accident relatedness, responded to attorney demands and disclosure requests subject to time constraints. I determined and calculated appropriate payments per the interpretation of respective insurance policies. However, the most exciting aspect of the work was identifying possible fraud indicators and reviewing files for potential SIU involvement. Some of my investigations led to arrests and ultimately the breaking up of "fraud mills." Show less In this role I mostly reviewing medical bills and injuries for motor vehicle accident relatedness, responded to attorney demands and disclosure requests subject to time constraints. I determined and calculated appropriate payments per the interpretation of respective insurance policies. However, the most exciting aspect of the work was identifying possible fraud indicators and reviewing files for potential SIU involvement. Some of my investigations led to arrests and ultimately the breaking… Show more In this role I mostly reviewing medical bills and injuries for motor vehicle accident relatedness, responded to attorney demands and disclosure requests subject to time constraints. I determined and calculated appropriate payments per the interpretation of respective insurance policies. However, the most exciting aspect of the work was identifying possible fraud indicators and reviewing files for potential SIU involvement. Some of my investigations led to arrests and ultimately the breaking up of "fraud mills." Show less



The Hartford

• Auto / Bodily Injury Adjuster

  • 2002 - 2010

  Primarily, my time in this role was spent investigating automobile liability claims and negotiating Bodily Injury settlements, both with attorneys as well as with unrepresented claimants directly. Negotiations with aggressive attorneys were exciting and yes, even confrontational, at times. As a result, the experience sharpened my wits and galvanized my evaluation and negotiation skills. Primarily, my time in this role was spent investigating automobile liability claims and negotiating Bodily Injury settlements, both with attorneys as well as with unrepresented claimants directly. Negotiations with aggressive attorneys were exciting and yes, even confrontational, at times. As a result, the experience sharpened my wits and galvanized my evaluation and negotiation skills.



The Salvation Army UK and Ireland Territory

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Probation Counselor

  • Feb 2001 - Feb 2002

  This was my first full-time job out of college. When I accepted the position, I had aspirations to eventually become a clinical psychologist and I believed that a counseling position would be an excellent step in the right direction, experience-wise. However, the role turned out to be more law enforcement-based and I was tasked with managing a high caseload of probation clients, attending court hearings and providing testimony, as well as analyzing and providing sentencing recommendations… Show more This was my first full-time job out of college. When I accepted the position, I had aspirations to eventually become a clinical psychologist and I believed that a counseling position would be an excellent step in the right direction, experience-wise. However, the role turned out to be more law enforcement-based and I was tasked with managing a high caseload of probation clients, attending court hearings and providing testimony, as well as analyzing and providing sentencing recommendations directly to the judge. (At this time, probation services were subcontracted by the county to the Salvation Army.) It was very exciting and every day I came home with a terrific story. However, while I valued the experience quite a bit, I did not wish to pursue a continued career in law enforcement. I intended to return to graduate school to obtain a Master's and a PhD, but before I knew it I was successfully recruited by The Hartford Insurance Company because of my investigative and case management skillsets. Show less This was my first full-time job out of college. When I accepted the position, I had aspirations to eventually become a clinical psychologist and I believed that a counseling position would be an excellent step in the right direction, experience-wise. However, the role turned out to be more law enforcement-based and I was tasked with managing a high caseload of probation clients, attending court hearings and providing testimony, as well as analyzing and providing sentencing recommendations… Show more This was my first full-time job out of college. When I accepted the position, I had aspirations to eventually become a clinical psychologist and I believed that a counseling position would be an excellent step in the right direction, experience-wise. However, the role turned out to be more law enforcement-based and I was tasked with managing a high caseload of probation clients, attending court hearings and providing testimony, as well as analyzing and providing sentencing recommendations directly to the judge. (At this time, probation services were subcontracted by the county to the Salvation Army.) It was very exciting and every day I came home with a terrific story. However, while I valued the experience quite a bit, I did not wish to pursue a continued career in law enforcement. I intended to return to graduate school to obtain a Master's and a PhD, but before I knew it I was successfully recruited by The Hartford Insurance Company because of my investigative and case management skillsets. Show less