CRM Platform Manager

• Jun 2023 - Present

Data Analyst

• Aug 2021 - Jun 2023

Library Technology Team Leader

• Apr 2019 - Jul 2021

Northern Beaches Library service consists of six library branches. My role as Technology Team Leader is to lead a team that supports, delivers and innovates technology across the library service to ensure the communities needs and expectations are met, and to continuously improve our technology offering and digitally transform library operations where appropriate. The technical skills I bring to, and use in this role are varied and include data analysis and reporting (SQL, PowerBI, SpydusBI and Excel), web development, web analytics and CMS administration (HTML, CSS, JS, Google Analytics and Drupal), Microsoft PowerPlatform development (PowerApps, Power Automate, PowerBI) and Library Management System administration (Spydus). A key part of this role is dealing and negotiating with council business units (IT, finance) and external suppliers to ensure successful outcomes. Show less

Library Technology Coordinator (Innovation & Creativity)

• Aug 2018 - Apr 2019

Library Technology Coordinator (Innovation & Creativity) is a role focused on driving the development of digital and technical literacy skills for library users and library staff. This involves fostering a culture of creativity, curiosity and leading innovation to create new value for library users and improve existing internal workflows and processes. Library Technology Coordinator (Innovation & Creativity) is a role focused on driving the development of digital and technical literacy skills for library users and library staff. This involves fostering a culture of creativity, curiosity and leading innovation to create new value for library users and improve existing internal workflows and processes.

Digital Experience Librarian

• Mar 2016 - Aug 2018

The Digital Experience Librarian is a digitally focused role that is responsible for providing high quality information and referral services to the University’s community. The role plays a major part in the administration, support and maintenance of key digital library systems and programs such as the Library management system (ALMA), CRM (MS Dynamics), Google Analytics and the library's website (Drupal).Technical skills required for this role are front end languages (HTML, CSS, JS), SQL for data reporting and Microsoft Teams for collaboration.In 2016 I was awarded the UNSW Library award for Creativity and Innovation that related to digitally transforming and automating an internal process associated with the library management system (Alma). Show less

Client Services Team Member

• Nov 2015 - Mar 2016

Provide high quality, effective and consistent information and referral services to UNSW Library’s clients in both the online and front-of-house environments.