Experience

Freelance IT Engineer

• Computer Networking
• 1 - 100 Employee

• Control Centre Technical Lead - SC Cleared

  • Jun 2007 - Present

  Leading a team of Configuration Management Engineers responsible for the execution and automation of software deployment and configuration changes to a large mixed-OS estate in the UK and Sweden Specialties: Rollout Management, Deployment and Transition Planning, ITIL

• Control Centre Team Lead - SC Cleared

  • Jun 2004 - May 2007

  Leading a team delivering 24x7 support to a high-availability system with multiple customers throughout the UK and Sweden. Duties included providing support to centrally managed machine configuration and software management to multiple European customers. My role included direct liaison with customers and 3rd party suppliers to ensure a high standard of SLA. I played a key role in introducing ITIL into the Operational environment leading to ISO2000 accreditation.

• Command Centre Operations Controller

  • Aug 2002 - May 2004

  Providing 2nd line support to a 24x7 command centre supporting systems in the UK and Sweden• Diagnosing and fixing issues which occur on the servers/switches/networks• Detailed diagnosis of hardware and software• Making configuration changes as necessary to support changes in operation• Planning, execution and automation of software deployment in large mixed-OS environmentsSystems used:Tivoli • Remedy • UNIX • AIX • Cisco • Remote tools • Windows

• Technical Service Desk Analyst

  • Jun 2001 - Jul 2002

  Ensuring delivery of 24x7 support to a high-availability system with multiple customers throughout the UKSystems used:Tivoli • Remedy • UNIX • AIX • Cisco • Remote tools • Windows