Experience

Ease

• United States
• Software Development
• 100 - 200 Employee

• Solutions Architect

  • Mar 2023 - Present

• Senior Technical Lead

  • Mar 2022 - Mar 2023

  SME in EDI/API connections.

• EDI Tech Lead

  • Apr 2021 - Mar 2022

• Connection Support Lead

  • Nov 2019 - Apr 2021

• Customer Service Supervisor

  • May 2019 - Nov 2019

• Customer Support Representative

  • Sep 2018 - Nov 2019

  Technical support for computer software.



VEGAS VAPOR EMPORIUM

• United States
• Retail

• Manager

  • Apr 2014 - Sep 2018

  General manager job duties here include abilities to troubleshoot customer’s devices, time management for scheduling, purchasing merchandise for the store, inventory management, etc. To summarize, I make sure the business runs as smooth as possible, remains profitable, and I continue to troubleshoot any and everything, such as Point of Sale software/hardware, devices, etc.

• Sales Associate

  • Sep 2013 - Apr 2014

  Sales and troubleshooting of Electronic Cigarettes.



Desert Entertainment Group

• United States
• Entertainment Providers
• 1 - 100 Employee

• Stagehand

  • May 2013 - Oct 2013

  General stagehand work. Did everything that was needed. Projection, stage assembly/disassembly, audio, lighting were all included. This also included a fair amount of troubleshooting to distinguish why a light is misbehaving for example. General stagehand work. Did everything that was needed. Projection, stage assembly/disassembly, audio, lighting were all included. This also included a fair amount of troubleshooting to distinguish why a light is misbehaving for example.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Agent

  • Jul 2013 - Sep 2013

  Telephone customer services specific to Auto Insurance Claims. This was very rewarding work knowing that the members I was servicing ended the call with confidence and relief. Telephone customer services specific to Auto Insurance Claims. This was very rewarding work knowing that the members I was servicing ended the call with confidence and relief.



2 Sound Productions

• Nashville, Tennessee

• Lighting Technician

  • Jan 2013 - Mar 2013

  I was a lighting technician and lighting designer for a private contractor called 2 Sound Productions. My job was to set up professional intelligent lighting for private parties, weddings, and special events or concerts and design the light shows to accommodate any theme necessary. Of course there was a degree of high pressure when a fixture would stop working correctly during an event and I would have to troubleshoot live and fast to come up with a working solution. I was a lighting technician and lighting designer for a private contractor called 2 Sound Productions. My job was to set up professional intelligent lighting for private parties, weddings, and special events or concerts and design the light shows to accommodate any theme necessary. Of course there was a degree of high pressure when a fixture would stop working correctly during an event and I would have to troubleshoot live and fast to come up with a working solution.



Social Bar & Nightclub

• Murfreesboro, Tennessee

• Bar Attendant

  • Sep 2012 - Mar 2013

  For SociaI Bar & Nightclub started as security and quickly moved through the ranks. After security, I became the bar back. After bar back I became a supplemental bartender. While bartending I managed any and everything pertaining to Audio and Visual, and landed in my final position as House Engineer. For SociaI Bar & Nightclub started as security and quickly moved through the ranks. After security, I became the bar back. After bar back I became a supplemental bartender. While bartending I managed any and everything pertaining to Audio and Visual, and landed in my final position as House Engineer.



Strike and Spare Family Bowl

• United States
• Entertainment
• 1 - 100 Employee

• Associate

  • Jul 2012 - Sep 2012

  I ran the concession counter and front counter. Also assisted mechanics with machines when they would break. I ran the concession counter and front counter. Also assisted mechanics with machines when they would break.



Double R Construction, LLC

• Nashville, Tennessee

• Laborer

  • May 2009 - Jun 2012

  I worked for Double R Construction, LLC while I was attending Middle Tennessee State University. Job requirements were generally centered around demolition and rehabilitation of Hospital Facilities for the VA Hospitals in the Middle Tennessee Valley. I worked for Double R Construction, LLC while I was attending Middle Tennessee State University. Job requirements were generally centered around demolition and rehabilitation of Hospital Facilities for the VA Hospitals in the Middle Tennessee Valley.