Experience

ROC Citizenship

• United Arab Emirates
• Investment Management
• 1 - 100 Employee

• Citizenship & Residency Director - Citizenship by Investment

  • Nov 2020 - Present

  • Cultivated and maintained long-term relationships with clients, providing high-level customer service.• Determined client needs and objectives through astute discussion and analysis of each case in order to offer ideal, tailored solutions• Established new B2B collaborations and service provider partnerships by assessments of opportunities and ascertaining suitability to reduce potential risks – 2 high-level service providers introduced in 2022• Generated new leads and referrals for Citizenship by Investment programs and Canadian Residency programs• Successfully conveyed the value proposition through proposals, presentations and webinars to potential clients and collaborators• Provided support to clients with applications through regular updates and closely supervise each case until completion• Consistently updated CRM software with detailed reports/feedback



TNG Parking Management LLC

• Business Development Specialist and Office Manager

  • Jun 2017 - Nov 2020

  Under my leadership, I coordinated the work of contractors to advance project progress while adhering to guidelines outlined by clients in instated Service Level Agreements. I conducted audits of HR and sales department operations to ensure adherence to ISO standards, as well as to the company’s long-term business goals. I liaised with senior leadership, HR, and financial teams to ensure the company’s operational support structure drove business forward with minimal expenditures.•Cultivate lasting relationships with current and potential clients to advance the company’s business development initiatives.•Certify consistent adherence of the company’s staff members and office operations to instated Service Level Agreements for tenancy contracts.•Coordinate the work of contractors and subcontractors to streamline the advancement of project schedules and surpass established targets. •Facilitate meetings with clients and subcontractors to confirm requirements and provide updates.•Centralise operational duties by handling invoicing, order processing, purchasing, deliveries, monitoring stock, and equipment control.•Regularly conduct satisfaction surveys among a staff of 25-30, leveraging results to devise strategies improving operations. •Author and present weekly performance reports to identify and address areas of improvement for service delivery for clients under the Majid Al Futtaim Properties brand; implemented the initial format of visual reports including graphs/charts, the PowerPoints used, and the information/data presented; created the format for the reports to provide useful reports with quantitative data, which helped gathering the data and thus made for a better end product. •Document and mediate client grievances, escalating issues to senior management when necessary. •Audit human resources and sales department operations to verify adherence to ISO standards and the company’s long-term performance objectives.



GEMS FirstPoint School

• Learner Support Assistant

  • Jan 2016 - Oct 2016

  •Advanced the academic, emotional, and social growth of students with disabilities by providing mentorship, assisting with coursework, and helping the students understand lesson content.•Leveraged existing and emerging teaching methodologies to plan lessons, deliver content, and assist students in learning various concepts.•Fostered positive relationships with students to provide support and mentorship throughout their academic careers.•Bridged communications with teachers and guardians of students to regularly share performance feedback.•Adjusted skills development programmes to fit the varying aptitudes, abilities, and age groups of students.



First Citizens Investment Services

• 1 - 100 Employee

• Customer Service Representative

  • Jul 2015 - Aug 2015

  •Spearheaded client engagement operations by communicating with clients via telephone, email, and in person to ascertain their needs and propose solutions.•Addressed client grievances concerning service delivery, escalating issues to senior management as necessary.•Informed clients about available products and services to help them identify a solution well-suited for their needs.•Contributed to the establishment of an Initial Public Offering by opening accounts for clients and organising the purchase of shares.



Secure Mobile Limited

• Customer Service Representative

  • Jul 2014 - Aug 2014

  •Promptly greeted customers to the store and engaged in conversation with them to ascertain their needs.•Informed customers about current promotions and offers to increase sales.•Upsold additional products and other add-ons to amplify sales. •Delivered exceptional service by answering questions and providing detailed information in order to maintain customer satisfaction and retention stores.•Fostered positive relationships with customers to generate and convert leads.•Leveraged bilingual skills to engage with a larger pool of customers and enhance business development programmes. •Orchestrated financial management for the company by assisting with banking services.•Garnered expertise on the proprietary systems for creating and providing customers with new SIM cards or updating their older information.