Experience

Aussie Broadband

• Australia
• Telecommunications
• 500 - 600 Employee

• Business Product Owner

  • Dec 2022 - Present

• Service Delivery Manger - (Zintel / Fonebox)

  • Jul 2021 - Dec 2022

  In my role as Service Delivery Manger for Zintel & Fonebox I work as the go between the Enhanced Support Team and Customers, to maintain good customer relationships and improve the company's services and ensure customer satisfaction.

• Key Account Manager - Australia and New Zealand (Zintel)

  • Oct 2008 - Jul 2021

  In my role as Key account manager I am responsible for client retention and maximising revenue from a group of existing clients.I focus strongly on:1: Building of relationships and retention within my portfolio of clients.2: Identifying and securing new business opportunities to grow this portfolio.3: Providing knowledge and advice to ensure that clients are able to make best use of the services available from Zintel.4: Ensuring that clients are aware of new products or features available on existing products.Success in this role is measured on sales target achievement and performance on accounts retention



NTT Ltd. Collaboration & CX

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• National Account Manager

  • Nov 2007 - Sep 2008



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Retail Communications Sales

  • Oct 2005 - Nov 2007