Experience

Hatch

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Vice President, Support & Implementation

  • Jul 2022 - Present

• Vice President, Product & Implementation

  • Mar 2021 - Oct 2022

• Director Of Implementation

  • Jun 2018 - Mar 2021



WeCounsel

• United States
• Mental Health Care
• 1 - 100 Employee

• Director of Implementation

  • Feb 2018 - Mar 2021

• Customer Success & Implementation Specialist

  • Feb 2017 - Feb 2018



Bellhop

• United States
• Consumer Services
• 200 - 300 Employee

• Customer Care Manager

  • Sep 2015 - Feb 2017

  • Ensure the Customer Care team delivers incredible customer service • Track service levels and productivity of the Customer Care members • Utilize exceptional communication and people-skills to handle escalated situations and turn negative experiences into positives • Utilize Excel to compile data and analytics to better understanding certain service failures throughout the year • Ensure the Customer Care team delivers incredible customer service • Track service levels and productivity of the Customer Care members • Utilize exceptional communication and people-skills to handle escalated situations and turn negative experiences into positives • Utilize Excel to compile data and analytics to better understanding certain service failures throughout the year



The Camp House

• Freelance FOH Engineer

  • 2015 - 2016



OMNIsound Studios

• Entertainment Providers
• 1 - 100 Employee

• Assistant/Engineer

  • May 2014 - May 2015

  • Engineer vocal sessions • Engineer ProTools for Album recordings • Assist staff engineers with clients and sessions • Perform regular studio maintenance • Engineer vocal sessions • Engineer ProTools for Album recordings • Assist staff engineers with clients and sessions • Perform regular studio maintenance



Presbyterian Student Fellowship @ MTSU

• Murfreesboro, TN

• Intern and Worship Leader

  • Aug 2013 - May 2015

  • Coordinate outreach opportunities by searching out needs in the community and getting students involved • Utilize organizational and administrative skills to pay bills, track expenses and income, send donation letters and year-end thank you letters for a non-profit organization • Lead small group Bible Studies on a weekly basis • Lead worship for gatherings • Coordinate outreach opportunities by searching out needs in the community and getting students involved • Utilize organizational and administrative skills to pay bills, track expenses and income, send donation letters and year-end thank you letters for a non-profit organization • Lead small group Bible Studies on a weekly basis • Lead worship for gatherings



First Presbyterian Church of Murfreesboro

• Murfreesboro, TN

• Youth Worship Director

  • May 2011 - May 2015

  • Create, compose and produce Inter-generational Worship Projects, combining musical talent of all ages for church worship. • Instruct youth in musicianship skills for worship music • Lead worship music for youth retreats and weekly youth gatherings • Lead youth discussion • Lead worship for Sunday morning church on occasion as well as special holiday events • Create, compose and produce Inter-generational Worship Projects, combining musical talent of all ages for church worship. • Instruct youth in musicianship skills for worship music • Lead worship music for youth retreats and weekly youth gatherings • Lead youth discussion • Lead worship for Sunday morning church on occasion as well as special holiday events



Middle Tennessee State University (MTSU)

• United States
• Higher Education
• 700 & Above Employee

• Front of House Engineer

  • Sep 2014 - Dec 2014

  • Sound Engineer for the MTSU End of Semester Concert • Communicate and coordinate with producer and production manager • Quickly adapt to a new console and concert venue • Utilize preproduction and planning skills to create input lists and mic lists as well as program the console • Sound Engineer for the MTSU End of Semester Concert • Communicate and coordinate with producer and production manager • Quickly adapt to a new console and concert venue • Utilize preproduction and planning skills to create input lists and mic lists as well as program the console



Student Production Services

• Middle Tennessee State University

• Stage Hand

  • Sep 2014 - Dec 2014

  • Involvement in set-up and strike-down for concerts at MTSU, including stage construction, positioning and hanging line arrays, placing and connecting microphones, wrapping cables, packing and transporting equipment and more • Utilize communication skills to work efficiently and prevent injury • Utilize time management skills to assure everything arrives on time and set-ups are ready for showtime • Involvement in set-up and strike-down for concerts at MTSU, including stage construction, positioning and hanging line arrays, placing and connecting microphones, wrapping cables, packing and transporting equipment and more • Utilize communication skills to work efficiently and prevent injury • Utilize time management skills to assure everything arrives on time and set-ups are ready for showtime



Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Apr 2011 - Dec 2013

  • Used multitasking skills to take care of many needs at once, while serving multiple tables • Utilized people skills to make guests feel welcome and well taken care of • Worked well under pressure • Worked as a team player to also help my co-workers with their tables • Used multitasking skills to take care of many needs at once, while serving multiple tables • Utilized people skills to make guests feel welcome and well taken care of • Worked well under pressure • Worked as a team player to also help my co-workers with their tables



Dallas 1 Construction Ltd. Underground Construction

• Charlotte, North Carolina

• Manual Laborer

  • May 2010 - Aug 2010

  • Subcontracted by the city to install new irrigation services by performing splits and water main taps • Followed city codes and passed 100% of inspections • Acted as a liaison between the city and house owners. Answered questions and prioritized information to pass on to the construction foreman • Enhanced skills in problem solving, quick thinking, communication, and crisis management • Subcontracted by the city to install new irrigation services by performing splits and water main taps • Followed city codes and passed 100% of inspections • Acted as a liaison between the city and house owners. Answered questions and prioritized information to pass on to the construction foreman • Enhanced skills in problem solving, quick thinking, communication, and crisis management



Collin Custom Homes and Decks

• Huntersville, NC

• Construction Assistant

  • May 2009 - Sep 2009

  • Worked with three other laborers in constructing a 2,500 square foot luxury deck and room addition • Built framing and seating, laid decking, hung dry wall, painted, installed siding, and built fences • Interacted with customers to personalize the project to the customers satisfaction • Used organization to maximize efficiency and save money on tools, equipment and materials • Learned valuable time management and project management skills • Worked with three other laborers in constructing a 2,500 square foot luxury deck and room addition • Built framing and seating, laid decking, hung dry wall, painted, installed siding, and built fences • Interacted with customers to personalize the project to the customers satisfaction • Used organization to maximize efficiency and save money on tools, equipment and materials • Learned valuable time management and project management skills