Experience

ArtsEmerson

• United States
• Performing Arts
• 1 - 100 Employee

• Ticketing Representative

  • Sep 2017 - Present

  As a Ticketing Representative, I strive to provide our patrons with excellent customer service by providing face-to-face support as well as over the phone as I conduct ticket sales. Many patrons rely on that human interaction when making their seat selections so it is my goal to make it as effortless as possible for them. In addition to ticket sales daily tasks include conducting database clean up, membership mailings, maintaining our workspace and brochure racks, and providing season information as well as fielding any questions from visitiors to our theatre. Show less



Smashburger

• United States
• Restaurants
• 700 & Above Employee

• Shift Runner

  • Dec 2016 - Present

  As a Shift Runner at our Medford location, I am responsible for overseeing the operation of our restaurant, both in the Front of House and Back of House areas. On a daily basis I ensure that our team members are following correct protocols in regards to cleanliness, food handling, and our service expectations. When new hires are brought in, I particularly focus with them on Cash and Front of House duties. Additionally, I manage our cash flow throughout the day as I reconcile banks and prepare our nightly deposits. Show less



Shake Shack

• United States
• Hospitality
• 700 & Above Employee

• Training and Development Manager

  • Jul 2012 - Dec 2016

  As the Training and Development Manager with Shake Shack at their Dedham and Chestnut Hill locations I had the wonderful opportunity of working with team members specifically on their new hire training and working towards moving up within the company. I was the main point person when it came to hiring and setting up interviews as well as onboarding and conducting new hire orientations. During shifts I would coach our trainers on ensuring they were providing their trainees with all the information and materials they needed to succeed and followed up by conducting end of shift recaps to assess how to move forward. Additionally I had the opportunity to assist in the opening of seven Shake Shack restaurants across the country - two of which I was the Lead Trainer. Those opportunities allowed me to not only connect with significantly larger groups of team members but also members of our corporate team as we got the restaurants up and running. Introducing new hires to our company's culture and back story was always a favorite of mine and seeing them sincerely take an interest in it all as they went through their week long trainig was always a rewarding experience. Show less



The Huntington

• United States
• Performing Arts
• 1 - 100 Employee

• Front of House Staff

  • Jan 2015 - Mar 2016

  As a Front of House Staff member at the Huntington, I had the pleasure of serving our patrons at the Boston Universisty Theatre particularly during pre-show and intermission of performances throughout the season. Nightly tasks would include scanning tickets, assisting with seating, organizing and selling concessions, and handling check out procedures for assisted listening devices. As a Front of House Staff member at the Huntington, I had the pleasure of serving our patrons at the Boston Universisty Theatre particularly during pre-show and intermission of performances throughout the season. Nightly tasks would include scanning tickets, assisting with seating, organizing and selling concessions, and handling check out procedures for assisted listening devices.



Shakespeare Theatre Company

• United States
• Performing Arts
• 1 - 100 Employee

• Assistant House Manager

  • Sep 2011 - Dec 2014

  As an Assistant House Manager, I worked closely with our Lead House Managers to maintain a high level of customer care at our two venues in downtown Washington, D.C. Being that our theatre lobbies were so large this role required a high level of organization and communication as we all worked together to run a smooth pre-show. Each shift would entail reviewing performance and venue-related information with our volunteer ushers and proceeding to train them in various roles including scanning tickets, coat check, overseeing our VIP lounge, and greeting patrons at the doors. In addition to managing our ushers, a large part of my role entailed fielding questions from patrons in the lower lobby and using Tessitura to offer an updated house count at various times leading up to curtain. Following curtain, I would assist with late seating and any other issues that may arise. Show less



Arts Collective

• Columbia, MD

• Resident Stage Manager

  • Sep 2012 - May 2013

  With ArtsCollective, I served as the Resident Stage Manager for their productions of A Christmas Carol, A Cabaret, and Prelude to a Kiss within their 2012-2013 Season. On each production I worked closely with the director, designers, cast, and crew from pre-production through performances to ensure a smooth run. I ran rehearsals on a daily basis, conducted production meetings, and communicated frequently with all parties via phone and email. Much of my paperwork was created using Microsoft Office applications with some additional resources as well. It should be noted that ArtsCollective is the most recent company I have worked for in a stage management role, however, I have stage managed for numerous organizations both professionally and in a college setting over the course of five years. Show less