Justin Gray
Director of Talent & Client Services at Nine9 The UnAgency- Claim this Profile
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Bio
Zara Baker
I had the greatest pleasure of working with Justin at Nine9. I have always been impressed by his professionalism, client services, networking skills and his vast wealth of knowledge about the entertainment industry. I look forward to working with Justin and his team on many more projects and highly recommend him to any business aspiring to grow their network.
Zara Baker
I had the greatest pleasure of working with Justin at Nine9. I have always been impressed by his professionalism, client services, networking skills and his vast wealth of knowledge about the entertainment industry. I look forward to working with Justin and his team on many more projects and highly recommend him to any business aspiring to grow their network.
Zara Baker
I had the greatest pleasure of working with Justin at Nine9. I have always been impressed by his professionalism, client services, networking skills and his vast wealth of knowledge about the entertainment industry. I look forward to working with Justin and his team on many more projects and highly recommend him to any business aspiring to grow their network.
Zara Baker
I had the greatest pleasure of working with Justin at Nine9. I have always been impressed by his professionalism, client services, networking skills and his vast wealth of knowledge about the entertainment industry. I look forward to working with Justin and his team on many more projects and highly recommend him to any business aspiring to grow their network.
Experience
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Nine9 The UnAgency
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United States
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Entertainment Providers
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100 - 200 Employee
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Director of Talent & Client Services
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Jul 2010 - Present
Manage a team of 10-15 client & customer service representatives day to day operations. Respond to merchant charge-back disputes within payment processors with an 80% win percentage. Oversee Staffing including on-boarding, training, and performance development. Review analytics, positive/negative trends, and develop methods to increase customer retention. Manage a team of 10-15 client & customer service representatives day to day operations. Respond to merchant charge-back disputes within payment processors with an 80% win percentage. Oversee Staffing including on-boarding, training, and performance development. Review analytics, positive/negative trends, and develop methods to increase customer retention.
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Guest Services
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Aug 2001 - Jan 2010
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Education
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2012 - 2015
Oakland University
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2008 - 2012
Macomb Community College
Associates of General Studies, Human Services, General
Community
