Experience

Drucker + Falk, LLC

• United States
• Real Estate
• 300 - 400 Employee

• Desktop Support Technician

  • Aug 2020 - Present

  Raleigh, North Carolina, United States



Data2Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Junior System Administrator

  • Jul 2019 - Aug 2020

  Greater Salt Lake City Area • Set up new virtual servers for Citrix environment and monitored Citrix usage during work from home initiative • Maintain over 100 Virtual Machines and keep up to date with patches • Monitor servers in data center and replace parts as necessary • Increase storage as needed on servers to ensure business continuity

• Desktop Support Specialist

  • Jan 2018 - Jun 2019

  Fort Myers, Florida Area • Create and remove user accounts and assign group policy and permissions • Provide support to 150+ employees across 3 different sites • Efficiently work tickets through a request system in a timely manner



Computers at Work!, Inc

• System Engineer

  • Mar 2017 - Jan 2018

  Naples, Florida Area • Created and removed Active Directory users and assign group policy and permissions • Provided help desk support to 150 end-users of proprietary software • Set up new computer workstations and connected to network via patch panel • Educated over 50 new employees about basic computer issues and how to resolve them • Troubleshoot and resolved computer, phone and printer problems at 3 different sites



Data2Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Auditor

  • Mar 2015 - Mar 2017

  Fort Myers, Florida Area • Audited over 600 invoices daily checking for billing errors • Utilizing the Claims and Audit Review System, processed about 700 FedEx service failures on a daily basis to see if clients are eligible for Money Back Guarantee • Created multiple spreadsheets to track amount of service failures received and worked



Bonnell Aluminum

• Utility Worker

  • Jun 2014 - Feb 2015

  Carthage, TN • Banded aluminum logs together in a timely manner • Loaded and unloaded flatbed trucks with forklift efficiently • Unloaded boxcars with forklift properly



NAPA AUTO PARTS

• Order Picker

  • Mar 2014 - Jun 2014

  Norcross, GA • Efficiently pulled around 500 items a day accurately and quickly to be shipped to stores around the country, resulting in earning employee of the month • Assisted with separating items to their appropriate trucks for shipping purposes • Trained multiple associates on correct procedures for pulling items correctly



United States Marine Corps

• Electro-Optical Repair Tech/Community Service Marine

  • Sep 2006 - Mar 2014

  • Managed three different stores resulting in an efficiency increase of over 300% in merchandise movement and tracking and serviced over 123,000 customers generating over $6,000,000 in sales, resulting in a Navy Achievement Medal during this time period • Improved revenue by 53% during a two-week training exercise dealing with 966 customers and generating over $88,000 • Maintained and kept accountability of thousands of optical gear and provided preventative maintenance on multiple pieces… Show more • Managed three different stores resulting in an efficiency increase of over 300% in merchandise movement and tracking and serviced over 123,000 customers generating over $6,000,000 in sales, resulting in a Navy Achievement Medal during this time period • Improved revenue by 53% during a two-week training exercise dealing with 966 customers and generating over $88,000 • Maintained and kept accountability of thousands of optical gear and provided preventative maintenance on multiple pieces of high dollar value optics equipment for the Regiment. Show less