Helpdesk Analyst

• Aug 2017 - Present

Authorized Technician

• Mar 2014 - Jun 2017

I managed over 150 -200 servers and 1,500 desktops for our ~300 client’s environments. I managed NAS servers, patches, drive imaging, system migrations, Mitel phones, Windows 2000-2012 servers, backups, dispatch, and taking tickets from calls to the NOC. I worked in a multitude of locations ranging from Agriculture, Banking, Oil, Property Management, Construction, Law, and a myriad of other businesses. I also worked in Customer Relations, shipping, sales, and remote support. I managed over 150 -200 servers and 1,500 desktops for our ~300 client’s environments. I managed NAS servers, patches, drive imaging, system migrations, Mitel phones, Windows 2000-2012 servers, backups, dispatch, and taking tickets from calls to the NOC. I worked in a multitude of locations ranging from Agriculture, Banking, Oil, Property Management, Construction, Law, and a myriad of other businesses. I also worked in Customer Relations, shipping, sales, and remote support.

Computer Technician

• Apr 2007 - Mar 2017

I maintained quality control by performing multipoint inspections on all incoming\outgoing client systems (desktop\laptops) for issues and work quality. I also built and deployed desktops and laptops, starting from the bare-bones shell and ordering the proper components that needed to be installed; and then installed and configured them. I also was an in-house tech for 6 years working the Service Desk and OTC sales. The job duties entailed malware removal, diagnosing (triage), and data recovery for iMacs, MacBooks, Windows Servers and Desktops, Active Directory, Exchange, and remote software installation. I also worked on server racks, thin-clients, LaserJet printers, and Plotters. Show less

In-House Support

• Apr 2006 - Apr 2007

I built and maintained the clinic’s server and also created a backup solution when they had no such safety measures in place. I also maintained all of their desktops. I built and maintained the clinic’s server and also created a backup solution when they had no such safety measures in place. I also maintained all of their desktops.