Experience

DAKCS Software Systems

• Product Manager/Innovation Firestarter

  • Jan 2019 - Present

• Customer Account Manager

  • Aug 2017 - Jan 2019

• Technical Support Analyst

  • Nov 2015 - Jul 2017

  Provided Technical Support to customers, and helped give them a better understanding of how to use the software package.



Granite Law Group, PLLC

• United States
• Law Practice
• 1 - 100 Employee

• Litigation Paralegal

  • Sep 2014 - Nov 2015

  Process law suits on accounts that have been adequately qualified for suit. File judgments and garnishments in a timely matter in accordance with local Rules of Civil Procedure.

• Legal Assistant

  • Jan 2012 - Sep 2014

  Contacted debtors in regards to delinquent accounts and offer possible ways for resolution. Qualified accounts for suit. Skip traced accounts to find most recent location of debtors. Negotiated with debtors with terms of their contract to resolve delinquent matters,



National Fitness (Thrive Systems, Inc)

• Advanced Collections Specialist

  • Oct 2009 - Jan 2012

  Contact debtor to inform them of their account status, and relay payment demands of the creditor. Acquire reasons for past due payments and to review the terms of sales, service, or credit contracts. Insure accounts qualify for credit reporting. Negotiate payment plans and necessary actions and strategies for repayment of debt. Inform debtors of the consequences of non-payment, including any legal repercussions that may be exercised by creditor. Contact debtor to inform them of their account status, and relay payment demands of the creditor. Acquire reasons for past due payments and to review the terms of sales, service, or credit contracts. Insure accounts qualify for credit reporting. Negotiate payment plans and necessary actions and strategies for repayment of debt. Inform debtors of the consequences of non-payment, including any legal repercussions that may be exercised by creditor.



National Fitness (Thrive Systems)

• Late Payments Agent

  • Sep 2008 - Oct 2009

  Skip trace and inform customers of accounts over 1-60 days past due Credit, manage, or adjust late fees or returned check/visa disputes Provide updates of appropriate reporting procedures. Inform contract terms to new and existing customers Work with other departments to resolve and collect payment for disputed charges. Skip trace and inform customers of accounts over 1-60 days past due Credit, manage, or adjust late fees or returned check/visa disputes Provide updates of appropriate reporting procedures. Inform contract terms to new and existing customers Work with other departments to resolve and collect payment for disputed charges.