Experience

FitOn Health (formerly, Peerfit)

• Wellness and Fitness Services
• 1 - 100 Employee

• Technology and Security Operations Manager

  • Jul 2021 - Present

  • Oversee the Technology Operations team, establishing priorities and performance metrics for the department that ensures smooth operational efficiency by ensuring that all service desk tickets are completed within a timely manner. • Hire, mentor, and coach Technology Operations team members and provide guidance with respect to career growth. • Drive Security Operations and drive the implementation of security measures to protect all company data. • Spearhead the security of Peerfit’s… Show more • Oversee the Technology Operations team, establishing priorities and performance metrics for the department that ensures smooth operational efficiency by ensuring that all service desk tickets are completed within a timely manner. • Hire, mentor, and coach Technology Operations team members and provide guidance with respect to career growth. • Drive Security Operations and drive the implementation of security measures to protect all company data. • Spearhead the security of Peerfit’s Infrastructure by utilizing Microsoft Defender for Cloud to identify and mitigate all risks and vulnerabilities within the environment. • Own the BCDR policy and function as the CTO of the BCDR team, ensuring Business Continuity and smooth recovery from any potential disasters. • Own and review the technology budget on a monthly basis, perform vendor assessments and work to optimize expenses, which has led to saving the company $10,000 per month. • Lead the onboarding and offboarding process, and continually automate various components to promote the simplification of the process and enhance productivity. • Spearhead SFTP account creation for all Peerfit partners and verify that all SFTP uploads have been successfully processed, ensuring that Peerfit service is available to all Peerfit customers. • Collaborate with senior management to ensure that the goals of the Technology Operations team align with organizational goals and contribute to the overall success of the organization. • Conduct annual performance reviews with employees and identify areas of opportunity. • Collaborate with CISO to gather evidence for and lead the annual SOC 2 audit review process. • Collaborate with the development team to ensure swift resolution of issues related to the company infrastructure. • Implement and maintain standard operating procedures to achieve operational optimization.

• Technology Operations Engineer

  • May 2019 - Aug 2021

  • Specialized in Identity and Access Management and played a key role in implementing role based access control within the Company. • Owned the onboarding and offboarding process for all employees and contractors and worked to establish a seamless process. • Provided Tier 2 support for up to 150 users distributed remotely across the United States. • Ensured that all assigned tickets were completed in accordance with the internal five day SLA metric. • Maintained and managed the… Show more • Specialized in Identity and Access Management and played a key role in implementing role based access control within the Company. • Owned the onboarding and offboarding process for all employees and contractors and worked to establish a seamless process. • Provided Tier 2 support for up to 150 users distributed remotely across the United States. • Ensured that all assigned tickets were completed in accordance with the internal five day SLA metric. • Maintained and managed the internal standard operating procedure documentation within the organization’s internal Wiki website. • Ensured client access to the Peerfit platform by handling SFTP uploads for Peerfit clients. • Contributed to overall strategic planning and alignment in collaboration with cross-functional teams made up of various department staff.



Osceola County School District

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Computer Technician

  • Mar 2015 - May 2019

  Florida, United States • Served as the sole system and network administrator for a client/server network encompassing over 600 computers and 1,000 users. • Maintained, troubleshot, and repaired the school’s network and technology inventory. • Purchased new teacher laptops, making certain that all new devices were managed within Azure Active Directory Organizational Units. • Imaged machines and installed Windows 10 on all school computers. • Managed Service Desk queue and provided support to staff in all… Show more • Served as the sole system and network administrator for a client/server network encompassing over 600 computers and 1,000 users. • Maintained, troubleshot, and repaired the school’s network and technology inventory. • Purchased new teacher laptops, making certain that all new devices were managed within Azure Active Directory Organizational Units. • Imaged machines and installed Windows 10 on all school computers. • Managed Service Desk queue and provided support to staff in all areas of IT, including IP phones, printers, computers, and software, while ensuring that tickets were resolved in accordance with appropriate user groups and priority levels. • Managed permissions of all staff and students using Active Directory Group Policy. • Handled proper maintenance of the network using Active Directory and SCCM. • Provided training to all staff in accordance with hardware and software needs. • Participated in regular department and all-staff meetings to keep clear paths of communication and ensure overall alignment. Show less



teleNetwork

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Support Specialist

  • Jul 2014 - Feb 2015

  • Provided professional, courteous, and efficient service to CenturyLink clients in a call center environment. • Offered support with various internet connectivity issues, fielded inquires, and resolved customer issues and inquiries in a timely and professional manner. • Carefully documented all calls and troubleshooting solutions for logged problems.