Experience

Ideoclick, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Success Manager

  • Dec 2021 - Present

  Direct Account Specialists and Catalog Service teamManage day to day client relationships, communication, and project schedules for multiple clients to ensure excellent serviceDevelop, foster, and manage relationships with new E-Commerce partners and project manage onboarding processes with all cross functional teamsConduct weekly and biweekly business review meetings to proactively develop, present, and execute growth focused strategic plans with clients including marketing, content, and inventoryCreate both short term and long term strategies for clients incorporating marketing, coupons, promotions, and DSPWork with client to develop metrics related to growth, sales, inventory, content, marketing, and ROICoach and educate clients on key business drivers and inputs regarding Amazon Vendor and Seller Central and other E-Commerce channels such as Walmart, Instacart, and TargetCoordinate with cross-functional groups on execution across omnichannel sales platformsResearch and identify operational compliance issues and recommend process improvements to increase business efficiency and financial returnsUtilize category and channel data to provide business insights and strategy to grow brand recognition, increase share of search, improve traffic and conversion



The Coffee Bean & Tea Leaf®

• Singapore
• Food and Beverage Services
• 700 & Above Employee

• Ecommerce Channel Manager

  • Sep 2020 - Dec 2021

  Managed Marketplace and and E-Commerce channel sales across third party platformsImplemented B2B sales through E-Commerce channelsDeveloped and implemented marketing and promotional calendars across all third party and direct to consumer sites returning 5.1 ROASAudited for user experience, leveraging E-Commerce principles, analytics, and experience to identify opportunities to improve conversion and profitabilityCreated E-Commerce specific marketing plans, and worked directly with the Creative Digital Marketing team to implement, plan, and track marketing KPIs on Direct Site, Marketplace, and with third party vendors sitesManaged E-Commerce sales to increase margin 20% and revenue 42% YTDUtilized and Managed Shopify to maintain Direct to Consumer sites, market places and integrations with third party vendors



Kerry

• Ireland
• Food and Beverage Services
• 700 & Above Employee

• Ecommerce Sales and Marketplace Manager

  • Mar 2016 - Aug 2020

• Ecommerce Marketing Manager

  • Jul 2019 - Apr 2020

  Managed E-Commerce Sales and Customer Service teamDeveloped and implemented E-Commerce marketing strategies returning 8.9% ROI YOYIncreased Margin 43% YOY and Revenue 350% YTDImplemented E-Commerce Marketing standard for all digital and marketing material for E-Commerce Reduced operational inefficiencies across multiple functions & eliminated fines from ecomm partnersDeveloped B2B sales opportunities and implemented across multiple E-Commerce platformsExecuted Hybrid sales model on Amazon platforms across US and CanadaResearched and formulated ways to brand awareness & increased market share in ecomm platformsUsed sales & market data to create strategic plan & implemented across multiple ecomm channelsAssisted in development and implementation of marketing plans for all ecomm customers



Kerry

• Ireland
• Food and Beverage Services
• 700 & Above Employee

• Ecommerce MarketPlace Manager

  • Jul 2014 - 2016

  Work with management team to develop customer plans to cultivate new business Promote Kerry products to customers via phone contact and on site customer interaction Grow sales volumes and increase margins Promote Kerry products to both R&D and Purchasing Maintain records of call reports on top accounts, significant decisions, and opportunities within SalesforceEnter sample, regulatory, and pricing requests Work with management team to develop customer plans to cultivate new business Promote Kerry products to customers via phone contact and on site customer interaction Grow sales volumes and increase margins Promote Kerry products to both R&D and Purchasing Maintain records of call reports on top accounts, significant decisions, and opportunities within SalesforceEnter sample, regulatory, and pricing requests



Us Cellular

• Inventory Manager/Technician

  • 2005 - Mar 2014

  Assisted associates in completing sales by providing technical knowledge of devices and performing a needs analysis to make recommendations to customers about products that best fit their needs.Aided business department to finalize sales by organizing and preparing orders for large business accounts.Responsible for over $2 million in inventory stock at four store locations as well as all incoming and outgoing inventory. Analyzed inventory discrepancies, located potential issues, and implemented correction procedures with team.Responsible for all warranty processes. Sent and received customer product from repair facility, order and maintained parts stock from supplier for on site repairs, trouble shot customer devices, and made small component electronic repairs.In charge of all merchandising and promotional changes. Installed and maintained security and charging systems in multiple locations, assembled and installed wall displays, and all other store repairs as appointed by management.



Beloit Beverage Company

• Sales Route Supervisor

  • Aug 2004 - Dec 2005

  Maintained outside sales route of 100 weekly stops including stocking and ordering product to support location needs.Increased sales in my market by promoting products with existing customer base as well as actively seeking out new businesses and keeping contact records for potential new clients.Developed relationships with customers, listened to their needs, and recommended appropriate products.Maintained physical inventory and ensured deliveries and drivers were current with store needs.Delivered product to locations and set up displays. Maintained sales logs and records of product deliveries.