Experience

Bird-in-Hand Corporation

• United States
• Hospitality
• 1 - 100 Employee

• Working Manager

  • May 2008 - Present

  ◆ Lead the implementation of superior customer services, foster continuous operational excellence, and promote client retention and satisfaction. ◆ Identify and address complex customer needs, cultivating meaningful relationships with diverse clients to improve client retention rates while maximizing revenue growth. ◆ Implement exceptional sales and customer service tactics to independently increase annual sales by $220K+, successfully increasing company revenue through client acquisition and customer retention skills. ◆ Train, coach, and develop new employees during daily operations, harnessing team strengths and delegating tasks specific to those strengths to achieve corporate objectives. Show less



NBC News

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Intern

  • May 2010 - Jul 2010

  ◆ Spearheaded collaborations with Mr. Matthews and his executive producers to develop weekly and highly engaging formats for each show; completed an industry-leading internship to master competencies in digital media and broadcasting strategy. ◆ Assisted in reporting efforts for the Deepwater Horizon oil spill. Liaised and communicated with esteemed guests prior to taping. ◆ Performed media-based research within various print, video, and social media platforms to identify cutting-edge topics. ◆ Acquired and edited segment-specific video content and sound bytes to maximize viewer engagement. ◆ Recognized by senior leadership as the first intern to implement personal video clip suggestions into production. Show less